Valvoline Instant Oil Change

Reviews

• ET

  Erin Thero

  5 days ago
  5.0
  Brendan (from corporate) was so nice on the phone! When he informed me that the State of Missouri (MO) does not offer State Inspections at ANY Valvoline, he sent me a $15 coupon via text & gave me the recommendation as to where to go. Good job corporate guy! The Belton location benefits from the review!
• MC

  Michael Chernookiy

  May 9, 2026
  2.0
  I specifically asked for and double-checked to see if they bumped up my tires and they said yes. When I came home I still had a very empty tire. I pumped it up myself by hand and it held air. Kinda annoying
• MT

  Monique Thomas

  May 8, 2026
  5.0
  Always pleasant and nice. They communicate very well with what I need and what they are doing.
• AH

  Angela Hasting

  Apr 26, 2026
  5.0
  Extremely informative about options and what was needed. Took the time to show me what my cabin air filter looked like and were clear about prices and how long it would take. Excellent customer service, would come back and recommend!
• ML

  Melissa Lo

  Apr 10, 2026
  4.0
  First, I understand no one is perfect. There was one other person in line before I got there. I did not select a line to see pace. I was told to go to line 2. Line 1 had someone, so that made sense. Someone came and joined line 3, then another for line 1. The person waiting when I arrived apparently needed some paperwork and left. So the 2nd in line 1 is now 1st. Bays 1 and 3 open before mine and I was there before all of them. Lady did tell me mine was going to open in 60 seconds, so I said I would wait. Maybe 5 minutes later, I can move in. I heard the manager say a particular associate was not keeping up and they needed help. And of course, thats my bay. She did not know anything about hybrids. So, the manager guided her. Fine. We all have to learn, but when they are ready to send me out the door, my tires are still not done. I knew they weren't. I had a pressure light on and even if I missed them checking, knew it would go off when right. I pointed it out 2 times and was told they had been checked, I just needed to drive it. I knew that wasnt true. So I left and drove to the quiktrip down the street and found one of my tires at 24 lbs. It should have been 36. So I now had to fill it. One of the reasons I chose to go to valvoline tonight was because of was taking a 600 mile road trip tomorrow. I was due for a change in 500 miles , so opted to do before. It was as expensive as the dealer and you don't get the same expertise or history records as the dealer has. I removed a star because I know the tires had not been checked and the girl who was working on my car lied when she said she did. She was behind and didnt want to acknowledge she had forgotten..No way I lose 12 pounds in 2 blocks otherwise. It was my first time at this location and the manager was the only one with excellence or urgency on her mind. Also, they sucked my oil out. Idk if that is normal with hybrid, but Idk if they got it all or just some and topped off. The last one there after I arrived left first.

Frequently Asked Questions About Valvoline Instant Oil Change