SIXT Car Rental - Minneapolis–Saint Paul International Airport - Terminal 1 (MSP)

Reviews

• JW

  Jacquie Willaby

  1 day ago
  5.0
  Use the self check-in mold through the phone was able to bypass the long lines at the counter. We were able to rent a Volvo I believe it was a cx60 or ex60 would have never thought to rent that type of car. We loved it we love that it gives you different choices than the regular car rental places. It also gives us a chance to test drive other cars to get an idea of what to purchase in the future. Love the Volvo fuel efficient some new mapping on the front console with your speed very efficient comfortable, quiet smooth ride. Return process is very easy as well just park the car drop the keys and went into the airport drop off at either terminal in Minneapolis made it so much easier for us.
• HY

  H Y

  3 days ago
  1.0
  Don’t even deserve one star. This was my first time last time with them. Due to weather issues, my trip was cancelled. I had to cancel my Rental They sent An email stating that my refund will process within five days. After two weeks, I did not see my refund om my credit card I called them. The customer service was not the best. Secondly, they asked me to send them a copy of my council flight so they can refund me. They need to learn in America your world is your bond. I will leave it to that
• MW

  Marcus Wright

  Aug 23, 2026
  5.0
  Very easy, make sure if you are doing a digital check-in to go to the counter first not outside like instructed. If not, you will find yourself walking all over the parking garage to just having to go back to the counter to retrieve your keys.
• JS

  Joe Scott

  Aug 8, 2026
  1.0
  SCAM ARTISTS! Google "sixt driver side rim damage SCAM" !!! I’m not sure where to start. I have rented from SIXT a few times before and it’s always been a great experience. Now they must be running some sort of scam. Recently I rented from MSP so I could meet movers at our house for an out-of-state move. Everything went great. I picked the car up after I landed and then parked it in a three car garage by itself, or on the street in our neighborhood that has no curbs while the movers were there. Return the car after five days with less than 100 driven on it. Dropped it off before 6 AM so there was no attendant there. Flew back to our new home not thinking anything of it. A few days later I received an email saying I had scratched the rim with a picture that was very blurry and told that I owed them $614 and if I didn’t pay it, I would be sent to collections. First of all, it is physically impossible for me to have damage this car being that I was never near a curb or anything that could scratch a rim which was barely detectable in the picture. When I inquired about it they asked me to send them pictures before I accepted the rental to show that I didn’t do it. What? Who takes pictures from 4 inches away of a rim prior to renting vehicle? I responded and asked them to send me a timestamp picture prior to the rental of the same area to prove that whatever they were deeming as a scratch was there before. They did not respond. They just kept sending me more emails saying I needed to pay. I responded five times asking for information and they continually threatened to send me to collections. The repair itself was only $300 and there was a fee for whomever took the picture and said that there was a scratch. This is clearly some sort of scam I would suggest using Avis enterprise or any other reputable company other than SIXT. I will be reporting this to the Better Business Bureau as this is clearly not an ethical business practice. Embarrassing that they didn’t respond after over a month of me inquiring. Guess what I paid because I didn’t want it to impact my credit, their threats and bullying worked. They stole $614 from me.
• KD

  Kathleen Delly

  Aug 7, 2026
  1.0
  This was my first time renting from SIXT, and unfortunately it will also be my last. We rented a car from SIXT at MSP because it was about $100 cheaper than the other options. When we picked it up, no SIXT employee was present to walk around the vehicle with us. The car was clearly not in pristine condition. There were stains on the back seat, damage to the flooring on the driver’s side, and other noticeable wear and tear. Honestly, none of this bothered me much at the time. I assumed the condition of the vehicle was simply part of the reason the rental was slightly cheaper, and the pickup process had otherwise been easy. My mistake was trusting that SIXT had documented the condition of its own vehicle. After returning the car, again with no employee present to inspect it with us, we were charged approximately $1,300 for damage. Since then, I have sent eight emails and contacted SIXT through their online chat twice trying to get this resolved. I specifically asked for photos or inspection records showing the interior condition of the vehicle before our rental to highlight that the vehicle wasn't in pristine condition. One SIXT representative even forwarded my request to the Claims Team and asked them to review any existing photos or inspection records. Despite all of those attempts, I have never received the requested documentation or a meaningful response. I have rented cars for more than 20 years and have never had an experience like this. What is most frustrating is that I didn’t complain about the condition of the car when I received it because I was trying to be reasonable and trusted that SIXT knew and documented the condition of its own vehicle. Now I’m kicking myself for not photographing everything. My advice if you rent from SIXT at MSP: photograph and video the entire vehicle, inside and out, at pickup and drop-off, especially if no employee is present. Do not assume existing damage has been documented. After eight emails and two attempts through chat, I would still welcome someone from SIXT actually investigating this claim, looking at the vehicle’s existing interior wear and damage, and providing the pre-rental documentation I have repeatedly requested. Until that happens, I cannot recommend SIXT.

Frequently Asked Questions About SIXT Car Rental - Minneapolis–Saint Paul International Airport - Terminal 1 (MSP)