National Car Rental

Reviews

• SP

  Shawn Panni

  2 days ago
  2.0
  Well, I like National but recently they have been short on vehicles. This last rental was scheduled at least a week in advance. When I got to the lot to get my truck there was not a truck in site, nor any other vehicles on the lot. Then I noticed a line of people waiting to get a car. So, after about an hr wait it was finally my turn and it was a Toyota Rav 4. I had to take it because like I said, there were no other vehicles on the lot and I had been waiting for an hr. Not good.
• EM

  E. M.

  Jul 3, 2026
  5.0
  We travel often and this is by far the best experience I've had from any car rental company. From the first encounter with the gentleman at check-in, to the guy getting us the car, and then to the guy returning our car. 5 STAR SERVICE from beginning to end! Everyone worked diligently and fast but at the same time still maintaining superior customer service and made sure all of our needs were still met. We had a small hiccup when they ran out of the size car we rented. They worked diligently and were literally running to clean the next car so they can put us in a car. There was minimal wait time even with that small hiccup. Will definitely rent again from National Car Rental. Kiddos to the employees at MSP Airport!
• PJ

  Paul Jokela

  Jun 30, 2026
  5.0
  We came in approximately at 2:00am roughly 12 hours late. Our Chicago arrival was delayed due to severe weather in Chicago forcing the plane to divert to Detroit. When we arrived in the car rental area, there were no cars available nor was there a person actually at the National counter. We slept in the baggage claim area for 2 hours. At 4am we went back to see if cars had arrived. Our new face, David Randolph, was the right person in the moment. David listened to our story. He was kind and soft spoken. David made sure we had a good solution to our story. Roxanna and I greatly appreciate his professionalism. He represented National quite well. Thanks you David. Respectfully Paul Jokela 3063 Eastfield Path The Villages, FL
• JC

  Jean Cairo

  Jun 30, 2026
  2.0
  There was just one gentleman running the counter for two rental companies. There was a line of people, of which I was 4th in line. Each customer took about 15 minutes, with one taking much longer. They were scrambling to get cars for people (which is to be expected, I suppose). The car they gave us had something hanging off the undercarriage which would bang if the road wasn’t completely smooth. I reported it on return. They didn’t seem to care. Having said that, this poor guy at the counter handled himself very well and was professional. But that car rental added over an hour to our travels that day. Where is the staff??
• AM

  Arnie Mondloch

  Jun 9, 2026
  2.0
  My flight into T2 at Minneapolis arrived on time at just before midnight. I had a car reserved at National and I reported both the time of arrival and the flight to them. When I arrived at the National garage, there were no cars available AT ALL and the National booth was empty and dark. The garage was empty of any cars from any rental company. After wandering around wondering what to do, a man walked up (no idea where he came from) and asked if I was looking for a car. He directed me to get in a line of people that were around the corner. There were about 10 people in line. I had to ask them what the deal was. They were equally frustrated customers, and they told me that they were bringing cars over from T1 and that it would be first come, first serve. Over the course of the next 30 minutes, cars drove up, and the first in line was given the option of taking the car or waiting for the next one. When it was my turn, the car that drove up was a Mitsubishi Mirage (a tiny thing - not the mid-size that I had reserved). I took it since there were no other cars coming and I was tired and just wanted to get to my nearby hotel. I arrived at the hotel at around 2 am. The next day, as I drove in the humid heat of Minnesota in my suit that I was wearing to attend a funeral, I noticed the A/C wasn't working. I opened the windows to cool down. As I drove the next day, the A/C was cutting in and out. Then I noticed that the hot engine light would come on when the A/C would cut out. I Googled the symptoms and my search results indicated that the car was likely low on coolant, but it could be a faulty thermostat. I stopped at a service station, checked the coolant level, and sure enough - it was extremely low. I bought coolant, filled up the reservoir (it took about half of the gallon I purchased), and went on my way. I thought for sure that I had solved it - only to have the hot engine light come on again during the long drive. I did what my search results recommended to do if this happened - turn on the heater to full blast (to allow the engine to dump heat) and open all the windows (to cool myself). I was very stressed that the engine would fail, but I was able to reach my destination (very hot and sweaty). Afterwards, I left for the airport to return the car and catch my flight home. Luckily the hot engine light didn't come on during this segment, but I didn't turn on the A/C for fear that it would. Again, I arrived at the airport hot and sweaty. When I dropped the car with National, I reported the issues to the check-out attendant. The attendant was kind, understanding, and apologetic. He also credited a good portion of the charges (well in excess of the cost of the coolant), which I really appreciated. But overall, it was just a really bad experience with National.