National Car Rental

Reviews

• KS

  Kelly Sietmann

  3 days ago
  1.0
  Not sure if I will ever use the national at MSP ever again. I had a reservation and still had to wait an hour for a vehicle. Others in line said it is the same every time they come to MSP. Nothing to chose from and a reservation on top of it. So much for being a emerald member.. Its 2026? Stop taking reservations if you do not have the staff to support it or the amount of vehicles needed? I do not get it. I guess National feels it ok to make there premium clients wait in line like back in the 80 when there was no technology to tell them at a moments notice too many reservations and not enough cars to handle it so stop taking reservations. Or not enough staff to get the vehicles cleaned!!!!! You know when you are going to be busy so make sure to have the staff on hand to handle it. Is that to much for National. I guess it is just profits they want and forget about customer service..
• SF

  Steve Fleming

  3 days ago
  3.0
  As you may know our business has been renting from National for many years (over 15) and have yet to be confirmed for our "Emerald Isle" vehicle to arrive on time and see a line of over 20 people standing in the emerald isle line at the National Car Rental parking lot with NO CARS!... NONE available. UNACCEPTABLE! Initial wait time given was as long as 45 minutes to an hour. The wonderful National Rental Car Agent "Cassidy" was incredible. She was very professional and kept her cool. Amazing employee! She kept us updated on the delay and was able to calm many of us standing in line (including me, my wife and daughter) Within 25 minutes she was able to get us a car (a smaller car - not the one we would have chosen) however, under the circumstances we took what we could get. Also, the gas tank was not full and the exit agent gave us a card and said no need to fill up the fuel was taken care of. I was close to discontinue using National Car Rental, however, because the short handed staff at the garage mainly "Cassidy" had me re-evaluate that decision. They we all polite and it showed they actually cared to get us all taken care of. I do trust this was an extenuating situation and will not happen again. All the best and trust the next evaluation with be 5 stars from us. George Fleming
• PC

  Phil Chmelovsky

  5 days ago
  5.0
  Outstanding service! Arrived to get my vehicle and the attendant asked what I was looking for. I gave three selections but found another vehicle that fit the bill for what I needed. He made sure I was good with what I had selected and assisted with loading up. I have used National exclusively for decades and have never been disappointed with any rental. Everything has been as selected or better. Personal service and can't ask for better.
• SC

  Scott T Dewhurst, CLU, ChFC, CPFA

  6 days ago
  2.0
  We love National and this one experience won’t change that but MSP this time had issues. We had a reservation but they didn’t have our requested vehicle ready. It was about a 20 min wait so not a big deal. However, when dropping off, we were literally the last car to get through the spikes. There must’ve been 100 cars that had not been moved. 4 or 5 people were working frantically. As we were entering the terminal about a dozen workers were casually (barely) moving to help. I shudder to think what would’ve happen to think what would r happened with our flight had we been stuck in the lane trying to return. (When I looked back there was a pretty deep line forming and no place to go with the cars). MPS, you have a problem.
• JG

  James Garrett

  Aug 24, 2026
  5.0
  Prearranged my car rental the night before and picked up my minivan at MSP. All was smooth from beginning to end. Price was fair. Pick up customer service was easy yet professional. Returned van two days later in Columbus OH and again, all transactions were exceedingly smooth and all personnel were professional yet pleasurable to deal with. Based on my pickup, delivery, financial transactions, and internet resources. It was an A+ experience for me. Dr G