Enterprise Rent-A-Car

Reviews

• MN

  Martino Nguyen

  5 days ago
  1.0
  Has to be the worst car rental service ever!! Booked the car for Saturday at 9:30am. Came at 9am to pick up the car They said the car is NOT ready. Took them 3 hours! 3 hours to have the car ready. Our event is at 10. The car ready at 12. Customer service was terrible, no help at all. This is insane!! DON'T DO IT, Don't WASTE YOUR TIME AND MONEY WITH THEM
• DR

  Djia Rcpbtc

  Aug 19, 2026
  2.0
  I got there but the vehicle still needed to be cleaned. The employee at the front desk told me she would notify me once the vehicle was ready. I hung out on the sides while she helped other guests. About 30+ minutes passed by and the employee told me that I had gotten out of line and she couldn't help me. I got back in line and another guest asked me what happened, I started to explain it to him and the employee started shouting at me from being the desk. It was very unprofessional. I spoke with her supervisor about and the supervisor comped my gas.
• DT

  David del Fresno Torrecillas

  Aug 18, 2026
  3.0
  I am writing to formally express my dissatisfaction regarding a recent rental experience. On 10th August, I rented a vehicle from MSP Airport Terminal 1 location and explicitly paid for a GPS unit as part of my rental agreement. However, upon collecting the car, I discovered that it did not have a dedicated GPS device. When I brought this to the attention of the staff, the representative informed me that their fleet typically does not include standalone GPS units, as most drivers connect their phones to the infotainment system and use navigation apps such as Google Maps. I explained that I had specifically rented and paid for a car equipped with GPS. The representative acknowledged my claim and offered two alternatives: Wait for a car with a dedicated GPS, if one became available, or Switch to another vehicle that supported phone-based navigation. I agreed to the latter option, but immediately raised the issue of the GPS fee I had already paid. The representative assured me that the charge would be fully reimbursed to my card. When I asked whether I needed to visit the office in person to present my card, she replied that this would not be necessary, as the refund would be processed automatically. Despite this assurance, as of today, 18th August, I have still not received the reimbursement. I find this situation unacceptable: I paid for a service that was not provided, and the promised refund has not been processed in a timely manner, despite the Enterprise staff’s clear commitment. Pick-up Date: 10th August Pick-up Location: Enterprise MSP Airport Terminal 1
• SS

  Sally Stedman

  Aug 18, 2026
  5.0
  My husband and I were coming back to CT from Minneapolis yesterday. My husband has Parkinson's and is quite compromised and needs a wheel chair to get around the airport. The manager, Marcus, was so helpful!!!! He called for a wheel chair to take us to the terminal. (A long walk!) After 45 minutes of waiting, and getting close to time for us to be at the gate for our flight, the wheel chair had not arrived. Marcus actually got a car and drove us to the Delta departure area, made sure a wheel chair was available right away, waited with us until we were all set, safe and on our way. This was above and beyond what I would expect from a rental car company. I will always rent Enterprise going forward. Thank you Marcus!
• EH

  Eric Hamelback

  Aug 2, 2026
  5.0
  I do quite a bit of traveling but rarely write reviews, however the outstanding customer service I received from the Enterprise team at the Minneapolis Airport deserves recognition. After returning our rental car, I realized I had accidentally left my prescription sunglasses in the vehicle. To make matters worse, I had mistakenly returned the car to the Enterprise location at Terminal 2, even though we were flying out of Terminal 1. By the time I discovered my mistake, we were already at Terminal 1 and I was afraid my sunglasses were gone for good. I went to the Enterprise counter in Terminal 1, where Samantha immediately took ownership of the situation. She contacted the Terminal 2 location and worked with another outstanding Enterprise employee whose name I unfortunately didn’t get. That employee went above and beyond, conducting an incredibly thorough search. She checked the vehicle, searched the lost and found, reviewed surveillance footage, and eventually discovered my sunglasses sitting on top of the car, where they had apparently been placed after the vehicle was moved. As if that wasn’t enough, she personally drove the sunglasses from Terminal 2 to Terminal 1 so I could catch my flight with them in hand. In today’s world, it’s easy to expect people to do only the minimum required. Samantha and the Terminal 2 attendant did exactly the opposite. They demonstrated professionalism, persistence, and genuine care for a customer they had never met. Their willingness to go far beyond what anyone would reasonably expect turned what could have been a very expensive and frustrating experience into one that restored my faith in exceptional customer service. Thank you, Samantha, and thank you to the incredible Enterprise employee at Terminal 2. You both are outstanding representatives of Enterprise, and because of your efforts, I will gladly continue renting from Enterprise in the future.

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