Enterprise Rent-A-Car

Reviews

• DM

  Derek Mall

  3 days ago
  5.0
  Same as always cant complain. But next time dont hand out damaged cars please. cause customers dont need to be charged for something we didnt do. Since you have to submit photos to corporate. Thanks
• IS

  ISSA SALAH

  Sep 11, 2026
  1.0
  I am extremely disappointed with this Enterprise location. This is now the FOURTH time I have had a similar experience with them, and at this point I have to question whether they actually care about their customers or take reservations seriously. Yesterday, I made a reservation and spent approximately 20 minutes on the phone with an agent going over the rental. I was told everything was confirmed and good to go. I then received an official confirmation showing my reservation for September 11, 2026 at 12:00 PM at the St. Cloud location. Then, this morning, they called me and told me they didn’t have the vehicle available. How does a customer spend 20 minutes confirming a reservation, receive a confirmation number, make plans around that reservation, and then get told the next morning that the vehicle doesn’t exist or isn’t available? This isn’t the first time. It’s the fourth time. That is completely unacceptable. I understand that rental companies can have unexpected changes, but repeatedly accepting reservations and then calling customers at the last minute to say there is no vehicle available is terrible customer service and extremely disrespectful of customers’ time. If you don’t have the vehicle available, don’t accept the reservation and don’t tell customers that it is confirmed. Customers have schedules, responsibilities, and plans that depend on these reservations. I am extremely frustrated with this location and will seriously reconsider ever using them again. Management needs to address this problem because this is not how a professional rental company should treat its customers.
• AH

  Amanda Hennessy

  Aug 21, 2026
  5.0
  Great service. Staff are very nice and informative. The vehicle was very clean, comfortable, and nearly brand new. Price was competitive to other rental companies in the area.
• NK

  Nikki K

  Jul 24, 2026
  5.0
  The staff brought the rental to the car repair shop for me to save me time. The staff was friendly and answered my questions.
• HT

  Hockey Time

  Jul 21, 2026
  1.0
  Got a call the day before, confirming documents and information needed. Showed up the morning of the rental with the aforementioned documents and information needed. When I arrived, I was informed that they made a mistake and Zane gave me the wrong information the day before and that something else was needed to get the rental. Even though all the additional (not previously asked for) information was provided and available electronically, I was unable to provide a physical card because it was at my home in Michigan. I was told that I could take a shuttle instead (to drive three states away?!). I asked when the policy changed, (because I had provided the exact same information and documents a year ago to do the exact same rental- and have a history of renting cars with Enterprise & taking good care of their vehicles). I was told that the current policy had been such for years and whoever rented me the car before broke the rules. When I asked if there was anything else that we could do or anyone to talk to, I was met with “I would lose my job if we did anything.” I talked to corporate who filed two complaints against the branch and informed me that the regional or branch manager would be following up with me in an hour or so. I never heard from either of them. For a company who is supposed to provide reliable services, they left me out in the cold after admitting they made mistakes. I won’t be working with them again, and highly recommend you take your business elsewhere.

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