LH
Lisa Hobbins
Aug 31, 2026
Brand new camper, zero quality control, and fraudulent repair claims - purchased a brand-new 2025 Heartland Pioneer camper off the showroom floor in June 2025 from Camping World. In the 16 months I have owned it, I have only been able to use it twice due to a nightmare of unresolved service issues and broken promises.The First Repair Attempt:Right after delivery, I noticed several issues: spinning storage locks, a cracked light fixture, a missing electrical plug cover, and rust on the frame and ball hitch. On our first trip, the hot water heater flooded the electrical area due to an unopen valve. I dropped the camper off in early October. They held it past Christmas, charged me $100 to winterize it since they took so long, and told me everything on the list was fixed. It went straight to winter storage.
The Second Failure:
On our first trip the following season, we discovered absolutely nothing had been fixed. The plug cover was missing, the hot water still didn't work, and all three tank sensors were completely broken. When I called for help, a Good Sam technician looked at the service history and was embarrassed. He explicitly confirmed that the service team never replaced the motherboard and completely failed to test the system before returning it to me.
The Management Bullying:
After driving three hours one way to drop it off a second time, they tried to force me to pay a $200 extended warranty deductible for items they failed to fix the first time. Nobody mentioned a deductible until they emailed me the final invoice. I had to fight management (including Jake S.) for a week. He argued with me, dismissed the issues by saying a camper is just a "house on wheels," and aggressively tried to force me to pay for things that should have been covered.Save yourself the massive headache, the wasted money, and the hundreds of miles of driving.
Do not buy from this location. Their service department does not test their work, and their management will try to bully you into paying for their mistakes.