Metropolitan Ford of Eden Prairie

Reviews

• LA

  Lady Alyssum

  4 days ago
  5.0
  Metropolitan Ford is the Dream Team! Starting with Mike Dixon in sales, who is always positive, warm, and helpful all the way to Donovan, Jes, and Doug Platt in the service department. At my last appointment, Jes was so helpful and helped me find the best tires for my car. He also found things that were wrong that I didn’t even know, but made sure they were fixed under my extended warranty. My cross traffic system is working again too!! Doug Platt was super kind and helpful with my loaner. Donovan is always really professional and kind when I come in for a quick oil change. All in all, I’m so glad I found a good place to not only purchase my vehicle but get it serviced at too. Thank you!! ⭐️❤️ Alyssa Smith
• KT

  Kara Tempel

  4 days ago
  2.0
  The original salesman seemed annoyed during the test drive and preliminary financing discussion. We were switched to a new one who was very kind and helpful. There was a significant misstatement throughout the ad and the sales manager, who was responsible ad refused to honor it and gave a guilt trip for why they wouldn’t honor it. Ex. Things they fixed prior to a purchase the vehicle (a wheel bearing that should have been caught during their inspection that he kept stating was a $1000 repair) and a website $500 credit that they “gave” us. He threatened to transfer my initial deposit back to my account without permission or agreement and gave us 3 hours to get back to him or he would pull the deal. Very threatening and bullying behavior. None of this was my doing. The final purchase price was $1000 less than the initial quote which was great but goes back to the conduct of the original salesman. We believe he padded the fees to make more money. I love the car but I would never go back to them.
• BO

  Bob Oleson

  5 days ago
  3.0
  The actual work was fine. Efficient and thorough. The making process of contacting the service department to change time was horrendous. However, getting through the automatic answering system an actual person to explain my problem was not pretty. I waited by the phone for two hours for a call back including several call to follow up by me. I finally had to call my salesman to help with contact. System needs to revert back to human contact. R Oleson
• GS

  Gabriel Savage

  6 days ago
  1.0
  Went to quick lane for the works package. I seen they were busy so figured it would be about an hour or so, they took my information know I was waiting with my toddler. 2.5hrs later I went to see how much longer it would be staff was not polite nor apologetic for how long it was taking. Then stated it would be at least another 30min before they’d even get to my truck! Mind you there was 2 vehicles outside in front of me and 1 just pulled in when I had gotten there! Left with nothing done to my truck. Very disappointed they could have at least came to explain or apologize for the long wait!
• CB

  Chet Boom

  Aug 3, 2026
  5.0
  I’ve had a great experience every time I’ve brought my vehicle to Metropolitan Ford of Eden Prairie for service. My service advisor, Mike Kinseley, has been outstanding to work with. He’s friendly, knowledgeable, and always takes the time to explain what my vehicle needs without making me feel pressured. He kept me updated throughout the service and made the entire process smooth and hassle-free. It’s hard to find a service department you can truly trust, but that’s exactly how I feel about Metropolitan Ford of Eden Prairie. Thanks to Mike and the entire service team for consistently providing excellent customer service. I’ll definitely continue bringing my vehicle here and would highly recommend them to anyone looking for quality service.