Safelite AutoGlass

Reviews

• SA

  Steve Amys

  5 days ago
  5.0
  Very convenient process, tech was knowledgeable and professional. Pleased with the entire process from start to finish.
• VR

  Vanessa Rieman

  Aug 2, 2026
  1.0
  My original post was deleted!!! Interpret that however you please. My auto insurance refers glass claims directly to Safelite. I needed to replace my windshield after a rock crack/chip. The soonest I could get in was April 27, 2023 in Duluth. Over 70 miles one way from home.3 in Duluth. I drive a 2022 vehicle. The concept of quality workmanship, communication, integrity, honesty etc are reasonable expectations for service. This entire experience has been a disaster. The technicians removed my broken windshield and installed THE WRONG WINDSHIELD because all of the forward anti collision etc "camera" wouldn't fit. Wrong windshield. They said we'd have to reschedule and they held onto my "camera". When I arrived at home, I realized the seal across the top of the windshield was hanging out, the trim around the windshield want even snapped into place, there are scratches and gouges from the removal process in my BRAND NEW CAR. The list goes on. I played chase trying to get help. Calling customer the service number and was referred to the original store. The reps claimed it would fall under their warranty. The store had me return today, 9 May. I addressed the manager, CHRIS and showed him the damage. 3.5 hours later with ZERO followup as I sat in the waiting room: the technician hands me my keys. I asked to speak to the manager (who had been in his office the ENTIRE time going over manager training with 2 other "managers"- ironic) and was told he was in a meeting. He refused to talk to me. I asked how the damages were going to be handled and was told to take it to a repair shop and safelite will take care of it. I asked for the guarantee to be written or printed. The tech HANDWROTE a letter saying Safelite will pay for the repairs. What?? Then when I went out to my car, the hood wasn't seated correctly. I opened it and a foam piece hadn't been reinstalled! It was slammed in my hood! I grabbed the technician and had her install it. AND the calibration sequence was not completed correctly! Zero customer service. Zero integrity. Safelite. The face of your company is an embarrassment and you will never have my business again and it is now my personal mission to share my experience with everyone I can.. Bravo!
• HC

  Harley Cussy

  Aug 2, 2026
  5.0
  Zak was professional, courteous, and very informative! The AI bot, is not cool!!!
• MS

  M SHADE

  Jul 26, 2026
  5.0
  Joe did a great job. He was prompt, courteous, friendly, professional, and was detail oriented. I highly recommend him and Safelite!
• MJ

  Milt Shade Jr

  Jul 24, 2026
  5.0
  Joe did a great job replacing our Jeep Wrangler windshield! He was professional, courteous, friendly, and detail oriented. Thanks, Joe, for a job well done!