National Car Rental

Reviews

• JC

  Josue Chavez

  Aug 9, 2026
  5.0
  Sam is the man!! Super cool guy who has taken care of me the past 4 visits. I travel for work and unlike other rental car places, he cares!!!
• TT

  TheContractorman2003

  Aug 6, 2026
  5.0
  I came in late on a delayed flight to Duluth MN, and the gentleman at the counter was in the process of closing....Most places would have said they were closed, but he opened up shop and had me on my way in 5 minutes!! That is REAL customer service! Pay close attention to wonderful employees, because they are few, and far between!
• CP

  Curtis Perry

  Aug 3, 2026
  3.0
  Beware of “excessive mileage fees” if you need to change the drop off location
• BO

  Brian O'Connell

  Jul 6, 2026
  5.0
  Smooth process, went to the lower level of the Duluth Airport and checked in at the National Counter. Received the key and walked across to the parking structure found the car in the space as indicated it should be. After completing my rental, returned to the Duluth airport and parked in the designated National spaces, returned the keys to the counter and hopped on my plane to the next destination. Friendly service at the counter on both occasions! Did not have to wait very long either. Car was clean and no issues during the trip.
• DJ

  Danielle Jones

  Apr 10, 2026
  1.0
  The car I rented had a flat that deflated in the span of two minutes in a neighborhood that contains mansions at 540pm. For the next two and a half hours, I called road side assistance six times, looked at the update link and texts many times, and received four calls from the dispatch regarding a tow. I was sitting halfway in the lane on a small road and was told repeatedly they couldn't find a tow truck despite a quick google search that found a tow truck company for that city that advertised towing on Easter four hours prior. I told the dispatch and road side assistance that company, but I still had no help. I was repeatedly told to stay with the car. I was eventually told they could get the vehicle at 10am. The app said 1am to 3am. It is unacceptable to leave a single woman in a new city in a rental car for hours in freezing temperatures. When I said I couldn't stay in the car for more than another 20 minutes, I was told I could leave the car but place it in neutral. The staff at the rental location were nice to talk to the day of and after, but they were unable to help me when I was stranded. I eventually left the car in the same place locked and took an uber back to my hotel. At that point, two single men stopped to ask if I was okay. Frankly, the car had no spare tire so I was unable to get any help besides a tow. It was a horrible experience the night before a job interview.

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