Paradigm Autoworks

Reviews

• MF

  Michael Fordyce

  Sep 29, 2026
  5.0
  I was able to get an appointment for my German built auto at Paradigm and wait while it as serviced. My previous provider required a drop off in the morning and a pick up in the afternoon. My engine is very specific on engine oils that can be used. I have used Paradigm previously for a repair that was professionally done and this instance for an oil change with filter. I appreciate the knowledge that, in this case Todd, had with all German manufactured cars, as we discussed the very specific protocols that TFSI engines demand.
• AS

  Ashley S

  Sep 25, 2026
  5.0
  Guys were great! They did more then I had expected for a very fare price. The thing they found that wrong they inform me of right away and explained stuff very well. I'll definitely be going back. Thanks guys
• JP

  Justin Peterson

  Sep 15, 2026
  1.0
  Extremely disappointed with this shop. I brought my van in last week to have the A/C system recovered so I could complete the repair myself. I was specifically told to bring it back when the repair was done, and they could squeeze it in the same day for vacuum and recharge since the hard work would already be done. I relied on that. I completed the repair, and brought the van back this morning, 9/15/2026, around 8:00 AM, expecting them to follow through on what they told me. Instead, the front counter employee working at that time told me they were booked until next Wednesday. When I pushed back and explained that I had already been told they could get it in, he snapped back that the previous conversation happened before they were down to two mechanics for the next month. That is not the customer’s problem. If staffing changed, they should have handled that professionally. Don’t tell a customer one thing, let them plan around it, and then act annoyed when they expect you to honor it. The issue here is not simply that they were busy. The issue is the broken promise and the way the front counter employee handled it. A simple “we messed up, let’s figure something out” would have gone a long way. Instead, I was treated like I was being unreasonable for expecting them to do what they said they would do. At this point they recovered the refrigerant from my vehicle, I completed the repair and now I’m left with an empty A/C system and no same-day recharge like I was promised. Because they would not follow through, I now have to recharge the system myself and purchase new refrigerant out of pocket to finish the job. I would be embarrassed if an employee of mine treated a customer like that. There are a lot of shops in the area and based on a one-minute conversation at the front counter, I will never bring a vehicle there, nor will I ever recommend them.
• JK

  Jim Kane

  Sep 12, 2026
  5.0
  I call for a quote and actually received it while on the phone by Patrick. After receiving a quote for front and rear Struts for my 2019 Expedition I cancelled my appointment with Ford. Knowing they buy direct ford products and their knowledge on what needed to be done it was an easy decision. Work done same day regardless of the struggle to remove rusted suspension bolts. Replaced with new bolts and test drove it for a final quality control measure. Thank you Guys! Great job. ~ Jim
• DM

  Deborah Mickelson

  Aug 26, 2026
  5.0
  I love these guys. They hey call me by name when I walk in. They listen to me when tell them what is wrong and treat me like I have a brain and fix the problem. Women do not get treat that way at all automotive stores. Thank you