Tommy's Express® Car Wash

Reviews

• RR

  Rebecca Rodriguez

  Jun 18, 2026
  5.0
  Courtney at the window was lovely and they have a mat washing area to spray my rubber mats!
• YB

  Yazen Basaid

  Jun 17, 2026
  1.0
  Been coming here since the place opened wash is terrible. Staff is kind. I have had a couple of incidents here where I’ve gotten some deep scratches in my car. The most concerning was my last visit. The wash broke my trim piece and scratched my paint. The trim is damaged with broken clips and dents and is also bent. Went around and we filed a claim. Got back to me after 5 days and said they aren’t covering it and it was broken already. The piece costs around 400$. Will not be returning. 40$ a month for garbage a wash and to get your car damaged. 0 star if I could
• DD

  Duane Dehler

  Jun 16, 2026
  5.0
  Super bright facility and friendly workers. Good cleaning. Has free vacuum and car mat scrubber.
• TA

  Tony Atchu

  Jun 5, 2026
  1.0
  I had a terrible experience at Tommy's Car Wash last week, and what happened afterward was even more disappointing. They don't even deserve a 1 star! Anyone who has been to Tommy's knows they use large red guide balls to help align your vehicle onto the conveyor belt. I carefully drove between those guide balls, and my car is brand new. If I had hit them, my vehicle's sensors would have immediately alerted me, but there were no warnings, no contact, and no marks on the vehicle. Once I was on the belt and placed the car in neutral as instructed, I suddenly heard a loud thud. Because the belt keeps moving the vehicle, I couldn't see what was happening. A young employee came out and told me to reverse, but offered no explanation. Another employee was called over, and they had me move the car forward, backward, left, and right without providing any information about what was going on. I was sitting there worried about my vehicle while nobody seemed interested in explaining the situation. Eventually, they called a manager. In order to get my car off the track, they actually had to move the red guide balls so that my vehicle could be backed out straight. To me, that raises serious questions about whether the alignment system itself was positioned correctly. After filing a claim, I received an email stating that my claim was denied because I allegedly failed to align the vehicle properly. What makes this especially frustrating is that when I spoke with the claims representative, he agreed that if I successfully made it through the guide balls, the vehicle should have been properly aligned. However, when I asked how it could still be my fault, he suggested that I may have somehow pushed the guide balls out of position. There are no marks on my vehicle to support that claim. When I requested the video footage that supposedly supports their conclusion, they refused to provide it. I explained that the damage to my nearly new vehicle could cost thousands of dollars to repair, and instead of showing any concern, the representative told me to "go ahead" when I mentioned seeking legal counsel. To make matters worse, while I was still trying to ask questions and understand their reasoning, the representative abruptly hung up on me. That level of disrespect and lack of professionalism was shocking. What disappointed me most was not just the incident itself, but the complete lack of transparency, accountability, and customer care throughout the process. Based on my experience, I cannot recommend Tommy's Car Wash. If something goes wrong, don't expect them to take responsibility or even treat you with basic courtesy.
• KI

  Kip Ingvaldsen

  May 30, 2026
  5.0
  Had an excellent experience at Tommy’s Car Wash! From the moment I pulled in, everything was fast, efficient, and well-organized. The wash itself did an incredible job—my vehicle came out looking spotless, with a great shine and no missed areas!

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