Apple Ford Apple Valley

Reviews

• AS

  Ann Stein

  2 days ago
  5.0
  Apple valley Ford saved our vacation. We were traveling from Connecticut through Minnesota hauling a camper when our truck experienced major engine problems. Thanks to Eric Ackerman and the Ford service team, Eric reassured us not to worry and they would take care of us. Did I also mention it was the last day of our extended warranty? I don't know how we were so lucky to end up at Apple valley Ford and be taken care of and back on the road with little hassle and reduced stress. We will be forever grateful. Our truck is running better than it ever has.
• CW

  Carrie Wenner

  Aug 26, 2026
  1.0
  Brought a "new to me" used Ford (purchased elsewhere) in for recall work. While they had the vehicle in their service department, a full inspection was completed that I didn't request and I was quoted $5600 worth of repairs. This included leaking shocks, leaking main seal and a rear boot axle "spitting out" grease. My extended warranty referred me back to where I purchased the car who found NOTHING wrong with the vehicle. A 3rd opinion by my local mechanic also found NOTHING wrong with the vehicle that required immediate maintenance to the tune of $5600. This is predatory business practices and the 2 other mechanics I took it to indicated this was a known trend with vehicles evaluated by Apple Valley Ford Service Department.
• TC

  tiffany collyard

  Aug 25, 2026
  5.0
  I can’t say enough good things about Jazzik, my service adviser. She has truly gone above and beyond to make sure my car and all of the issues I’ve been dealing with are taken care of. She has been incredibly patient, understanding, and willing to work with me every step of the way. Jazzik has gone through everything thoroughly, kept me informed, and has genuinely made me feel like she cares about getting my vehicle taken care of rather than just getting another repair done. She has gone out of her way to help me through a frustrating situation, and I truly appreciate how much effort she has put into making sure I was taken care of. Having someone in your corner who actually listens, advocates for you, and does everything they can to help makes such a huge difference. Jazzik is an absolute asset to the dealership, and I’m extremely grateful for everything she has done for me and my car. If you’re bringing your vehicle in, I highly recommend asking for Jazzik!
• CR

  Chris Reicherts

  Aug 20, 2026
  5.0
  We recently purchased a new vehicle from AV Ford, and going into the process, we honestly weren’t sure what we wanted. We’re pretty particular and had a very specific list of things we did—and definitely did not—want. Ryan McCormick went above and beyond to help us find the right vehicle. He was fair, kind, patient, and incredibly easy to work with. Most importantly, we never felt rushed or pressured. At one point, Ryan suggested a vehicle that checked most of our boxes, but it was missing a few things we really wanted, so we initially passed on it. We even came close to ordering a vehicle, but Ryan stayed diligent and continued working to make sure we found one that had **everything** we were looking for. Ryan was completely zero-pressure throughout the entire process. He wasn’t pushy, and he genuinely seemed more interested in finding us the right vehicle than simply making a sale. His persistence and attention to detail ultimately paid off, and we couldn’t be happier with what we ended up with. The trade-in value was fair, and Ryan made the entire buying process smooth from start to finish. Thank you, Ryan, for all the hard work, patience, and dedication you put into helping us find exactly what we wanted. We truly appreciate it and would absolutely recommend Ryan and AV Ford to anyone looking for a great vehicle-buying experience!
• HN

  Holly Nitch

  Aug 4, 2026
  1.0
  I didn't want to write a negative review without thinking about the experience for a week. The sales team is wonderful but the service department needs to do better!! There have been multiple issues in the service department. I made an appointment to get a recall done on my husband's vehicle and when I arrived was informed that the recall might take 10 minutes or it might take an hour. If it took the hour, I wouldn't get the vehicle back until the next day since they closed at 6pm. I took the vehicle home since I had planned to wait until the service was complete. The second experience was with my vehicle. I scheduled an appointment to have it looked at on a Saturday. I dropped the vehicle off and had a shuttle bring me home in Cottage Grove (30-40 minutes away). My vehicle was evaluated and was found to need the transmission department, but they don't work on Saturdays. My service advisor didn't communicate with me at all—I had to call to get details on what was found and to pick up the vehicle before they closed. I was also informed it would be Monday or Tuesday before the transmission department would be available. Due to the lack of communication, I had to hurry to get there before they closed. I arrived 3 minutes after they closed and was met with rudeness from the cashier. I dropped the vehicle off Monday morning and was informed by the same service advisor that they typically call when the transmission techs are ready so I could head to the dealership. That isn't convenient since I can't drop what I'm doing and leave work when they call. When dropping off the vehicle, I asked about getting a loaner vehicle and was told that they use Enterprise rental cars for about $40/day. I rented a car thinking that my vehicle would be assessed Monday or Tuesday. Long story short, myself and my husband called and left multiple messaged to get an update. All we wanted was a once-a-day update while it was at the dealership. I received one text message in three days and I even spoke with the service advisor manager and was promised a phone call within an hour. I waited over five hours for a phone call that never came. I called at that point and told the receptionist that I was very unhappy with the lack of communication and that I would like to pull my vehicle due to the terrible service. At that point, I was able to get through to the service advisor. I explained my frustration and was told that the transmission department was busy and there were only two techs (maybe three—the answer changed frequently) and it would possibly be next week before they could get to my vehicle. She then offered me a loaner vehicle— WHY wasn't this offered when I asked at drop off? I ended up pulling my vehicle and left work early to return the rental car and pick up my vehicle. At check-out, I was informed that I didn't owe anything. I had asked for an oil change at drop off, so I asked them if it had been performed. After asking multiple people, it was determined that the oil change wasn't performed. So, my vehicle sat at the dealership for three days, nothing was done with it, and it cost me money in rental car fees.

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