HP Auto Service

Reviews

• RP

  Robyn pfeifer

  Jan 16, 2026
  1.0
  Do not go to this place I don’t know who rated them five stars. They must be family members, but they lied about my vehicles. The guy even had a call back and apologize. They were trying to rip me off due to. I was a woman I’m sure.. two vehicle I brought there ended up coming back with the engine lights on had to bring them back the air pressure never checked the tire pressure or anything else that they say they do. The guy told me some do it some don’t never really gave me a good enough answer I could go on and on about this place, but I would never bring anything up there. Trust me people do not bring your vehicles there they’re a rip off they lie take advantage of people can’t give a straight answer. I thought I had commented when I had my work done on the vehicles, but I didn’t. I had to bring them to a different car mechanic here in new Brighton, and they took care of everything. HP told me I needed a water pump for my truck which I never needed. The guy never checked the fluid in the container. It was stain so he thought it was full, but it was empty. It was all kinds of stuff at that place flat out lied. I see your comment that you responded and you did lie. The mechanic did lie to me. What are you talking about? He told me I needed a water pump and I didn’t. I would’ve spent how many hundreds of dollars on that with labor, he never checked the reservoir. You even called me back and apologized because he was wrong. What would happen if I wouldn’t have known that already before I brought it in I did that to see what you guys were gonna say so I could find a new mechanic and that’s exactly what happened you took advantage you tried to take advantage of me and my other cards came in. You didn’t do what you were supposed to do. They came back with the engine light? I would never come back there. All you gave me was the runaround if you remember you guys check this or that or this or that well we’re supposed to, but not everybody does is what you said what does that mean either you do it or you don’t what kind of shop is that? I found a good mechanic now in new Brighton that I can trust and don’t tell me that being a woman had nothing to do with that cause you know I had six cars, you could’ve made a lot of business, but you decided not to by trying to rip me off just like when I brought the truck in remember when the heater somehow went out when you guys were fixed and something else you had to take the fuse out and I had to go get a new heater. What was that the thing underneath the dashboard and you told me it was my problem but it was you guys that were working on something else that this happened with the Honda I could go on and on I could go back and look at the paperwork and tell you exactly more so don’t tell me you guys did not lie. OK this review was late because I didn’t realize I hadn’t done it but anybody could come back to me. I’d be more than happy to show you my paperwork from there see if you guys could figure it out.
• BJ

  Bill J

  Dec 19, 2025
  5.0
  Brought my daughter’s vehicle in to have a fuel issue repaired. They took care of the problem at a very reasonable price! They are very honest there with what’s going on with your vehicle. I’ll definitely be bringing all my vehicles here. Awesome customer service!!
• SB

  Sarah Barder

  Sep 2, 2025
  5.0
  This shop is great, and I would definitely recommend it for any car-related needs. I stopped by today to ask if they could help me change my license plates since the bolts were really tight. I met the new owner who was very kind and knowledgeable. He took the time to help me fix the bolts and put on new license plates, and he did it all free of charge. I will be a customer there going forward! There is also a lovely, amazing dog there who made my day!
• NS

  Noah schoumaker1491

  Jul 19, 2025
  5.0
  Awesome work. Very fair prices. Done multiple projects w them and quality work everytime. Would never go anywhere else again.
• RM

  Ronnie Mountcastle

  Apr 23, 2025
  5.0
  Great price for repairs and super easy to deal with!