CJ
Cynthia Jedinak
2 days ago
We couldn’t get our RV to unlock after struggling with the key; therefore the key broke off in two places😣. The service department did their best to get the door open. They found a window that I had not locked and were able to climb in, unscrew the door lock and open the door! My heroes ❣️❣️ not only that, Steve. After due diligence, was able to find a lock set that is now on our door. Our service person, Sam, was soooo accommodating locating a new cover when we found that our wheel well cover had partially snapped off. Another service man went on the top of our roof and found a void near our gutter. He was so very nice and fixed that for us, too. We are so grateful that this situation we were in was taken care of with a number of minutes, which calmed our anxiety. Did they charge us labor? NO❣️❣️❣️ we will so be back just knowing that these people cared about our circumstances and acted so professionally from the moment we pulled in through the time we left!!! This is service at its finest!! Thank you all❣️❣️ AND I got to ring the bell🙌🏻❣️ while my husband left with a cup of the finest hot chocolate ever. It was 80 degrees outside 🤣🤣🎉❤️
I had a very positive experience with the buying of this Grand Design RV. Karen Gilcher was amazing and helped me through the purchasing. Tom and Justin were very helpful at Grand design in North Canton. Tom went over all the systems and how they worked. We looked over the inside and the outside. Tom answered all my questions. He was very professional. Justin went over the paperwork inside and answered all my questions. When they brought the camper out to where I was going to hitch it up they sent someone out to make sure I had no questions. He helped me to hitch it up and off I went. The very next day Karen Gilcher gave me a call to make sure everything went smoothly and wanted to know if I had any questions or concerns. Great follow up on an easy purchase.
Very respectable and professional sales team. Before setting foot inside i got all my numbers upfront and was able to see what my payments would be. (Take account that the warranty and any add on you want will be added during signing). Was a great experience. Went through the RV and got all the small issues fixed before pulling away. Was overall just a great experience. My only thing I could think of (which i didnt ask at the time) was a way for the customer to see the roof of the RV. Maybe some kind of viewing deck that the camper can be pulled into and you can walk the roof safely to see for yourself. Other then that. Good job wixom sales team. Just hoping to get the same treatment from the survice team if i ever need warranty work done based on the reviews. But I do see that the reviews are all from about a year ago and when I was there, I believe his name was DJ, was very helpful and upfront with what he did around the rv for me. So hopefully we will get that level of professionalism when things are needed. Thank you!
AM
Anicha Mirage
Sep 30, 2026
Call the store and ask them to check for propane…they won’t do their diligence and tell you YES, then take your deposit over the phone. The only reason I found out is because a sales person at a competing store 45 minutes away tried to undercut the sale to get me to buy one from him instead. He wasn’t helping me out of the kindness of his heart. They should both be fired and I’m in contact with the CFO after being blown off by the finance department…who should also be fired for letting it ride.
I paid on a credit card. Do you really think you’ll get away with keeping my money lol stupid criminals. I’m coming for everybody’s job who’s involved. Hope it was worth it!
Proceed with caution!
Buckle up!!! It’s been pass the buck drama with this location!
Sales rep sold us our destination camper, literally zero follow up. Sales Manager Dan was the great part of our transaction. He tried to help, but no one else can seem to step up and take ownership of their job.
Jack in finance…. Ask for someone else. Tried to pressure me into $11k in warranty and add on’s, then claimed it was all show for my bank so I’d get approved , and then argued with me because I brought my own financing and he did NOT like that. He set a closing date without EVER discussing it with us (didn’t even KNOW about it until their insurance rep told me) had my last name wrong on the paperwork and after more than 5 requests to change it, I escalated my complaints and told them I wanted someone else. It was like pulling teeth to get the purchase agreement for my bank.(They would ONLY communicate with my boyfriend even though we told them every single time to contact me). Once we were assigned a new finance person, it went a bit smoother, but not great. My bank overnighted a check to them, which wasn’t found for several days, and only after my repeated calls to them.
The walkthrough was fine but we found a few minor issues that needed to be fixed. They asked if we would still take delivery which seemed fine at the time since the issues were easy to remedy. Big mistake (more on that later). Bought a start up kit and as we’re standing there to pay, we were approached by yet another person that said we still owed $ for our plate. They said they put the incorrect weight on the registration. At this point, we’ve been through so much with them that they should have just eaten the $100, but nope.
First weekend in the camper we find a hairline crack in the bathroom sink. We notified them immediately because it is unusable since it leaks to the cabinet, and they did order one. It arrived because we get an automated call that it’s in. We have called back 6 times to get them scheduled to fix it and CRICKETS. They say they will have their scheduler call us back, but no one has. Why??? They want us to bring it in, that’s why. It is a destination trailer, not meant for lots of travel. The other issues found during walkthrough???? They have done NOTHING. There is an ottoman that had stains all over it. I wanted it replaced because we’re buying a brand new 2027 camper so why would I want something with stains on it? It was noted during our walkthrough and pics were taken. Every time we ask, no one seems to know what we’re talking about. It’s always a different person that should be handling it.
Honestly, had I known the issues we would have with them, the stress and then to still be waiting for things to be corrected and fixed 2 months in, I would’ve shopped somewhere else.
I’m someone that expects good customer service and they clearly suck at it. I have been nothing but patient, kind and professional with them and I waited over 2 months to write this because had they addressed the issues like any company should have, this review would have been much different.
