General RV Center

Reviews

• DC

  Danielle Chase

  1 day ago
  2.0
  This is going to sound harsh, but the overall experience with general rv was not even mediocre at best. Now, not the entire process was unprofessional but the finance employee to sit and argue with me about running my credit, to be shown numbers, and for him to submit to the bank for 6 grand over the agreed price, to their unpleasant disposition and demeanor was just mind boggling. The camper had some cosmetic issues, and they stuck a piece of tape on it.... When the concierge gentleman said, yes we will plan up front to get that fixed, we will send someone or you can swing back by. Also, do not try to pressure or make remarks to make buyers feel like they need or their making a mistake when not wanting extra warranty, it is what it is. Patrick great, Ken P, Great, Cody, Great & Michael who corrected the error & called- Great! The women at the front desk, awesome & helpful. But we were promised a gift card to use, in the store, never received that either.
• JK

  Joe Koslakiewicz

  1 day ago
  3.0
  We are not pleased with the experience at General RV. Our financial person was very unprofessional at the start of the process and it continued through the paperwork signing. We pointed out a chip in the wood inside the camper that the sales person took a picture of, only for the technician to put a piece of tape over it. My hitch was not adjusted to the correct height. The wrong selling price was submitted to the banks causing major discrepancy. After seeing 3 different numbers, all higher than original, it was sorted out. The person above our financial person told my wife he would see we were giving a General RV gift card for the troubles, we never seen that. All and all a bad experience.
• LL

  Lamarr Lee

  1 day ago
  1.0
  I'm presently not having a good customer service experience with general RV in Wixom, MI. I attended the RV show in Kalamazoo, MI around 4/25/26. I put a hold deposit on a unit that I thought was the perfect fit. Fast forward five days later and the first phone communication (which I was told I would hear back the next day 4/26/26) I hear back from Brandon Wiley asking for more money from me. At this point I'm not feeling this is a good fit, so I asked to cancel the transaction and stated when should I expect the return of my hold deposit. Brandon stated he would have to talk to a manager about the returned hold deposit. Two weeks later, I called Brandon and the actual office and I have been doing nothing but getting the run around and have left multiple voicemails with no response. As a responsible adult I like to deal with business and people whom are cut from the same cloth of "Say what you mean and mean what you say". I will continue my search for the perfect RV, it just will not be with general RV.
• PP

  Paula Prevo

  May 8, 2026
  5.0
  Since we first walked into the dealership we were impressed. Alec, our salesman, asked what we were interested in seeing and showed us several different styles, brands and lengths of campers. Alec was very knowledgeable and answered all our questions with no pressure. We traded our Grand Design in and chose the Alliance Avenue 23ML. When my husband picked our new Camper up later that week he was greeted as if he was family. Patrick and Nate walked him through and went over everything. Their knowledge of the ins and outs of the camper was very thorough. When a few discrepancies were found they immediately had them taken care of. They even had Logan, the mechanic, come over and walk my husband through the fifth wheel steps and cautions after the hitch install on his truck. The whole process was seamless. Even Daniel the sales manager and Chris in finance made the process even easier. Overall we are very happy with our purchase. We highly recommend General RV Wixom to anyone who wants a great experience.
• KL

  Ken Lapham

  Apr 29, 2026
  1.0
  I paid cash for a 2021 Jayco Precept at this dealership in August, 2022, but wasn't able to take possession of it until December. I spent thousands of dollars on Amazon for solar panels, solar charger, lithium batteries, inverters, wire, and other related equipment. I paid General RV to install everything for me, since they still had possession of the motorhome due to a recall. I won't go through the entire list of things that went wrong over the four months it took to finally get this motorhome, but I will mention that the mechanic stole the wire I bought from Amazon and wired my battery bank with wire that was half the size it should've been. The battery switch completely melted and could've easily caught the coach on fire! I was near a General RV in Tampa, Florida and went there to address this. The manager provided me with a new battery switch and the proper-sized, color-coded wire after speaking with the manager at the Wixom branch. The mechanic in Wixom finally admitted to “finding” my wire in his scrap pile. Had I not been in a hurry to get to Florida, I would've sued this place! I’ve added photos of the work General RV in Wixom did. The lugs on the switch got so hot that the tarnish melted off and began dripping. I wouldn't trust General RV in Wixom, Mi to put air in my tires!