Dean Arbour Ford of West Branch, Inc.

Reviews

• CB

  Cyndi Beckley

  4 days ago
  5.0
  Great staff that worked hard to get me on a vehicle! I'm very pleased with their service and dedication to do all they could to get me financed.
• DC

  Darrell Childers

  Aug 28, 2026
  5.0
  My experience with the staff and our salesman was very relaxed And professional. We purchased a new Heritage Bronco Sport, and our salesman was phenomenal, thank you so much, Joe, Sandy loves her new Bronco.
• RL

  Rily Lauria

  Aug 27, 2026
  5.0
  They are very helpful, have helped my parents with a few vehicles in the past and make the whole process pretty simple, my first car from a dealership and I love it,
• RA

  Randy Alick

  Aug 26, 2026
  1.0
  Was the worst auto experience i ever had. Dean arbour had my vehicle for over 3 weeks. I called on the second week to get info on what was going on an told I don't know. Asked where we at with pricing again was told I don't know. Guess im not sure why I called. I made complaints to service manager put he made it clear complaints happen frequently an that I was looking for money off the bill. Tried to speak with Matt arbour but as I suspected he has never returned a phone call. Everyone at dean arbour failed to hear the fact that I have a truck that's being picked up and that has to go from dean arbour service department to another mechanic to have repairs completed 4500.00 dollars at dean arbour and I got take it somewhere else. Unacceptable. Very unprofessional. 4500$, 3 weeks,and not complete. Unacceptable
• DB

  don burney

  Aug 23, 2026
  4.0
  It was nice to be able to drive up to the quick lane and get an oil change, no appointment needed!! Never understood why after covid they never went back to pre-covid way of doing the quick Lane with no appointments most Ford dealers make you set up an appointment for an oil change which makes no sense.