Exotic Car Collection by Enterprise

Reviews

• PL

  Peter Leto

  Aug 12, 2026
  3.0
  The staff here is nice but you can tell the location is not run as well as other branches. At the time of this review they have a 3.7 rating compared to the Royal Oak location which is 4.3. Every time I rent here I wait 15-20 minutes or more for a car to be ready. There is a consistent talk track from the team that they never know the fleet and do their best on getting everything ready, but the truth is other branches don't experience the same problems. I feel for the staff because they are poorly treated by the customers who are frustrated. This branch operates on what is best for them vs. the customer. If I rent from here I usually have to rent a day earlier so I have the car in a timely fashion for my road trips.
• RL

  RAJENDER LINGAMPELLI

  Jun 20, 2026
  5.0
  Great service
• JK

  Ja’Keya Kellom

  May 28, 2026
  1.0
  DO NOT RENT FROM ENTERPRISE FOR ANY SPECIAL OCCASIONS! I made my reservation with Enterprise Exotic Car Collection in Troy on 3/7/26 for my little brother’s prom on 5/27/26. I reserved the vehicle class “Mercedes GLE, BMW X5, or similar.” To make sure everything was set, I even called on Saturday 5/23/26 to confirm the Mercedes GLE was still available and in stock. When I arrived at 12 PM to pick up the vehicle, the location was completely chaotic. There were customers everywhere and an extremely long wait. After finally being assisted, I was told the Mercedes GLE was no longer available because vehicles are given out on a “first come, first served” basis. At that point, I questioned what the purpose of making a reservation months in advance was, especially after calling ahead to confirm availability. The only similar vehicle my little brother liked was a BMW, so we agreed to take that instead. After waiting another 15–20 minutes, the representative came back and told us someone had lost the keys to the BMW, so that vehicle was unavailable as well. We were then told there was a BMW available at the Southfield location. We drove from Troy to Southfield only to arrive and be told they did NOT have a BMW available and had no idea why we were sent there. At no point did anyone from the Troy or Southfield locations offer a manager, meaningful assistance, accountability, or any solution for the inconvenience and poor handling of the situation. I even called the Eastpointe location myself to explain everything. Although they stated they would escalate the issue to a manager, I never received a follow-up phone call. Enterprise completely ruined my little brother’s prom day experience. Because of all the waiting, confusion, and driving between locations, the entire day ran behind schedule. I used to rent from Enterprise frequently, but after this experience, I will never rent from Enterprise again.
• SK

  Sonu Krishnan

  Mar 4, 2026
  5.0
  Got wonderful cars from here, Dominic was super helpful in getting me cars of my preference. Will continue to prefer this place to get more rentals :)

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