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Serra Traverse City's mission is to be the premier quality vehicle retailer and certified service facilities in Traverse City, MI by providing the best opportunities for our team members, customers, communities, and the manufacturers we represent.
Serra Traverse City through our commitment to a 5-Star customer experience is quickly achieving our mission and become a staple in our Northern Michigan communities by following the Serra Automotive Philosophy, a set of Core Values which the company stands by.
Come visit our Audi, Cadillac, Nissan, Subaru, Toyota, Volkswagen or Volvo stores. In 2018 we ranked 4th largest in Used Car Volume in Michigan.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.