Safelite AutoGlass

Reviews

• AC

  Amy Conroy

  4 days ago
  5.0
  Had an appointment to get my window fixed on 5-14-26. The technician was great! Explained everything in detail and was fast. The window looks great!
• RW

  R A W

  5 days ago
  5.0
  Fast ,friendly, and cost less than expected!
• DJ

  Diana Jacobson

  May 12, 2026
  1.0
  I booked an appointment online while standing in the Sam’s club parking lot with a shattered back windshield. It was 20 minutes until they closed so I tried calling first. Their automated message hung up on me 3 times and I couldn’t get through to anyone. I should have stopped right then and there, but I didn’t. Their online service said I would be able to get an appointment 2 days from now. I booked it. It asked for my insurance, I put it in, it showed me what I owed, and confirmed my appointment time. Two days later, I show up ready for my appointment. They don’t have record of it. They ask for my name, my insurance, and my phone number. After he puts all that information in, they finally find my appointment only to tell me that “it didn’t go all the way through.” So they never got confirmation of my appointment and didn’t have my window. No apologies. The crash wrapped the back. They wanted to reschedule me for sometime next week. It was a Thursday. I said fine, but it will have to be a mobile appointment because I worked late. They came out to my place of work the following Tuesday (it’s now been a full week) and start to install. Once again there’s problems. They didn’t order the correct window with the right attachments. Now they explain they will order the correct window again from a different company and they will call me by Thursday (2days away) to set up ANOTHER appointment. Thursday was the day they said the new window would arrive. Thursday rolls around and no phone call. I drop into their office on Friday explaining this entire situation. I was calm but said I was very frustrated and someone needs to make it right. They walked in the back and confirmed that the correct window did in fact arrive an asked me when I wanted it installed. Today. I want it installed today. It’s been a week and a half of very poor customer service that they barely even acknowledged. Thankfully he was able to “squeeze me in” that day because otherwise I would have found someone else. Overall, very poor customer service. Poor organisation and communication. Not pleased at all.
• PR

  Perry Reed

  May 3, 2026
  5.0
  Very Professional!! Ryan was attentive to detail for this process and did an excellent job. He was personable and answered all my questions. I was leary about having a windshield replacement company come to my workplace to do the work. But immediately my concerns disappeared as Ryan began the work explaining the process as he went along. I couldn’t be more pleased with his work. If you are shopping price and service this is your best possible choice.
• BH

  Bryan Hardy

  Apr 17, 2026
  5.0
  Incredible service! Fast, friendly, efficient and knowledgeable! Tech Tarin did an awesome job replacing the rear window (including defog system) on my Edge. He was extremely friendly and kind too.

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