Star Lincoln, Inc.

Reviews

• AD

  Angie Davis

  2 days ago
  5.0
  Star Lincoln in Southfield is the best. Derek always takes good care of my Lincoln Avatar and service is quick and friendly.
• NM

  Nakina Miller

  Aug 28, 2026
  1.0
  Horrible customer services! I called customer services 3 times and got 3 different attitudes from 3 different customers service representatives ! I stopped going to this dealership! Y'all are lazy and you take forever to get anything done! You’re closed on Saturday now! Such a Decline!!!
• YS

  Yolanda Stafford

  Aug 18, 2026
  1.0
  Star Lincoln replaced a torque converter on my car with a 2 year warranty costing me 4,500. A year later my car began experiencing the same jerking and hesitation (reason why I took it on the first time) I took it to Star Lincoln again and explained what my car was doing and that it was doing the same thing when I first got it repaired. After 2 weeks they called me to inform me that I needed to replace my transmission and it would cost 12,000.00. NEVER AGAIN TAKING MY VEHICLE TO STAR LINCOLN!!!!!!
• KJ

  k J

  Aug 18, 2026
  1.0
  I initially hesitated to write a review, but every day I drive my vehicle, I regret bringing it here for service. It is performing significantly worse now than before I brought it in. I had a transmission replacement and an oil change done at this location. I was told the shifting might feel rough initially while the transmission adjusted. However, about a week and a half later, my low engine oil pressure warning light came on. An inspection confirmed the engine was completely empty of oil. When I returned the vehicle the next day, it turned out there was a torn oil filter gasket that was overlooked during the initial service. Additionally, the $150 service package was supposed to include a tire rotation, brake inspection, and battery inspection. There is now a distinct clunking sound coming from the front end that never existed before. To date, there is no record of the brake or battery inspection results. They were neither provided to me, nor documented in their system, leading me to question if they were ever completed. Ultimately, I paid $150 to receive an oil leak, a missed day of work, and an unresolved front-end noise. I now have to take my vehicle to another service center to diagnose and correct the issues caused by this visit. As a longtime luxury vehicle owner, this was my first experience with Lincoln service, and it fell well below the standard expected of the brand. Proceed with caution.
• IV

  Incast Vibes

  Aug 16, 2026
  5.0
  They are very polite and knowledgeable about the process. Communicates with you during the process and explains it where you can understand if you’re not a car person. The service is also pretty quick. I have had a few oil changes and recalls done. Love star Lincoln and the staff.