KR
Kevin Rudolph
Aug 10, 2026
2 bad visits at this Roseville (Little Mack & Gratiot)... I'm done.
First visit was 1.5 years ago, I came in for the "shocks and struts sale" advertised on their sign at the road. Right off the bat, I noticed how innatentive the advisors were, avoiding eye contact, no smiles, no greeting...
After inspection, I was provided with a quote. I asked if that was the sale price, as advertised. The advisor (who was already striking me as unfriendly and unprofessional) didn't verbally acknowledge the question, just silently typed and said, "I just took 10% off". Felt like deceptive advertising to me...
Just weeks after the work was performed and if started to get cold weather, I noticed a loud rubbing noise when turning my wheel, so I returned to have them look at it. The same advisor who wrote up the original work order came back saying they forgot to grease one of the parts they installed, which caused the noise. No apology was given for the inconvenience or for their lack of detail.
My second visit (1.5 years later) was today. I figured I'd give them another try - perhaps the guy was having a bad day, and maybe not all of the advisors are rude...
Unfortunately, today I experienced the same thing as the time before. Though I was helped by a different advisor this time, he was just as rude and unprofessional as the guy I worked with last time, who also happened to be there. This advisor (again, no greeting or smile) was rude when getting my contact information, condescending when I asked for an additional item to be looked at, and arrogant when he provided me with my two options. He forgot my third option, which was me walking out and taking my business elsewhere. I said, "actually, I think I'll go somewhere else" and his response, "Sounds good!"
Looking at reviews prior to posting this, I found a lot of customers complaining about their lack of professionalism at this location over the years - apparently nothing ever changes.