At Fletch's, every staff member's goal is to work toward the satisfaction of the customer by offering the best information and services. Throughout its history, our Michigan GMC, Buick and Audi dealership has earned a high level of respect and confidence by our constant effort to become "Your Dealership of Choice." Since 1939, Fletch's has grown from one red, white and blue school bus service founded by N. Fletcher Johnson to their operation today, still a family-owned business. As Fletch's fleet grew to eight buses, he also began to provide his customers with truck-repair services. The fleet continued to grow, along with his services, leading up to the purchase of the GMC Truck franchise.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.