Enterprise Rent-A-Car

Reviews

• MA

  Matthew Anderson

  Aug 12, 2026
  1.0
  DO NOT RENT FROM HERE! I booked a rental vehicle for a work trip last week. The day before at 5:30pm, I get a call stating they don't have the vehicle type I rented (large SUV) and I would have to choose either a mini van or 12 seat van. I went with the 12 seat van, and was not asked any follow up questions regarding eligibility (which comes up). Upon arriving to get the vehicle, my ID was scanned and the employee (Luis) spoke to his manager on the phone, and only then informs me I cannot rent the vehicle because I am one year too young. I ask if my boss can come rent it for me and add me as a driver and I am told yes, so I go to call my boss. When I come back inside, I am told "actually I was wrong, you cannot drive the vehicle even if someone else rents it". I ask what I am supposed to do because I already paid and here is where I am really dumbstruck. It is quite common to rent vehicles, flights, hotels, etc through expedia, as I did. I was told that there was no confirmation of the payment, even though enterprise had my booking appointment and information. Even though I showed the employee the confirmation of payment for Enterprise through expedia, he kept repeating that he does not work for Expedia and that I would need to call them. He told me he could not rent a vehicle without the payment ( I was showing him the payment repeatedly). A car rental employee acting like he does not know how expedia works was quite baffling for me. So now I was left without a vehicle for my work trip. Do not recommend booking through here if you value your sanity. Thanks enterprise!
• DK

  Diezel Kuchar

  Jul 27, 2026
  5.0
  Corbin was very helpful