Enterprise Rent-A-Car

Reviews

• TN

  T Ng

  3 days ago
  5.0
  My experience with all rental places have always been bad to just okay, but this location here deserves 10 stars if I could. The guys there are super friendly, super efficient, no nonsense. Just in and out in no time. No hidden fee no nothing, just plain awesome customer service. I ran into an accident, car gotta go to the shop. The guys called me in advance to ask if I need a rental. When I got to use their service, the car I wanted was not available so they gave me an upgrade with no extra charge to honor the original deal. When in time to return, they again called to let me know about the timeline so I wouldn’t return late. I rented two nissan there and both were in excellent condition and very clean when I picked them up. I really really enjoy my experience and highly recommend this location to anyone.
• MM

  MAV MAV

  Jun 15, 2026
  5.0
  Fantastic rental. The agents are courteous, informative and attention to what I needed. Vehicle was fueled up clean and ready to go. Second, price on the rental was reasonable. Great vacation, super nice vehicle. Thank you. Enterprise.
• TR

  Traci Riehl

  May 20, 2026
  1.0
  Horrible customer service. One way rental reserved and checked in and when I arrived they said no rental available. They said they called. I had a confirmation and checked in online. A reservation is meaningless. He also made it my problem, and said you can call other enterprises in Lansing. Completely unreliable.
• BB

  Ben Barker

  May 8, 2026
  1.0
  Often rent from enterprise rental car. Had reserved a car at this location only to be called by a sales rep to say the car was unavailable two hours before pick up. Sales rep gave me no recourse other than being put on a waitlist with little to no chance of having a car. I Ask if he could help me set up a new appointment or upgrade me and he could not do that. Won’t be using Enterprise Okemos again.
• DD

  Dr.

  Apr 27, 2026
  2.0
  Kayla was borderline rude, poorly trained/informed, and almost borderline standoffish. This has to be one of my worst experiences while renting with enterprise in the last decade. It was my first time renting from local location, as I usually rent from the airport. The only reason I did so was to save time, but it ended up being the opposite. I was traveling interstate and had to go through multiple tolls and therefore wanted to get toll pass through enterprise which can save quite a bit on tolls. When I asked them for toll pass they were like we have no idea what that is or what a transponder is. And she straight up lied to my face that they don’t have a transponder. When other employee looked for it he found it and I could see it is a transponder for toll pass but she doubled down and said we don’t do toll pass or anything at this location. I mean he was literally holding it in front of my face. Then to top it off she put wrong name on the reservation. Which is crazy, and thank god I caught it and instead of fixing it she straight up said “What do u want me to do about it”??? I am sorry is it too much to ask to do your bloody job that you are getting paid for? Then she blamed me for giving wrong name and said it is issue with your reservation I showed her I put correct name there. Then she said I will not be able to change the name I can cancel the reservation, I am like what!!!! Then finally after much pressing she finally fixed it and gave me the new registration with correct name. All of which took 2 minutes, but her attitude and poor communication and incompetence in arguing to fix a pretty big mistake on her end costed me an hour extra of my time just to pick up the car. Wow. What a waste of time. Then a week later when I called for toll receipt she was like I can’t email it to you I don’t have it and gave me the number to call to get it. And that number didn’t work off of course but I was able to get the info from enterprise website and get it myself. Again took 2 minutes and she as an employee at enterprise should know more than me and help customers out. What a waste of time. Please go to other enterprise locations. I would strongly advise against them. And my recommendation to staff would be Learn to do your job, and be polite and professional to your customers. It is literally your JOB! Leaving two stars only because the guy who got my car was polite and he actually looked for transponder even though Kayla shot him down!

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