AutoZone Auto Parts

Reviews

• RB

  Robert Botwe

  Apr 28, 2026
  4.0
  LADY Electa Wilson, was very helpful and show great customer service, thanks so much, stay blessed
• MS

  Mariah Schafsnitz

  Apr 24, 2026
  1.0
  Called for rental tool price 04/24/2026 at 11:42am. The supposed "manager" woman on the phone was unprofessional and rude, refused to give any prices over the phone. Called the next closest AutoZone, and they didn't have any problems providing pricing over the phone.
• ME

  Michael Ervin

  Apr 21, 2026
  4.0
  I came in on Sunday and needed a battery put in. The store manager was training a new young guy but put her training on hold to put my battery in for me. Electa was fast, knowledgeable, and polite. I will be back to shop at this location.
• EM

  Emiyah Martin

  Apr 20, 2026
  5.0
  I walked into Auto Zone on Saturday feeling a bit lost, trying to find the right motor oil for my new car. Being a first time owner, I was a bit anxious and overwhelmed. Electa Wilson was incredibly reassuring and provided excellent customer service, turning my visit into the best experience I’ve had since I got the car. I truly appreciate her help.
• MT

  Marlena Thomas

  Apr 12, 2026
  1.0
  Sunday morning I realized my brake light was out. I went to the store on Greenfield near 9 Mile. When I walked in the lady manager was berating an employee. He stepped over to help me. For some reason she got right behind me and it felt weird. She seemed to have a nasty attitude. She rushed him to look up the part number and complained that he was moving too slow. She blurted it out so fast that all I caught was the aisle number. I looked on the aisle hoping to catch what part number she said. I went back to the register and asked again. She was having him do something. Then she told him to straighten the bills in his drawer after he opened it. Directly afterward, not even 60 seconds later she said he was taking too long organizing his drawer and that any customer waiting on him would most likely curse him out. I asked for the part number again. Then I got the part from the aisle. I went to make my purchase and had a 50 dollar bill. I did not have a card on me. She asked if I was paying with card or cash. I said cash. Before she rang it up she told me I needed to give her something smaller. While I understand rules and regulations about big bills being used in retail there was no need for her to tell me I needed something smaller. She never asked. She TOLD me I needed something smaller. Then she asked again if I had a card. I said no. Then nothing. So I put the part down and said I would go get change. I left. I am not going back to that store. There is no room for berating employees in good quality customer service. I will shop elsewhere now. I don't expect employees to be bubbly and cheerful 100% of the time. However, rudeness and being snappy is not acceptable in any customer service situation.

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