Enterprise Rent-A-Car

Reviews

• MM

  Mitchell

  May 4, 2026
  3.0
  This location is usually pretty good but waited a full hour this morning to pick up my rental car because they were short staffed. Two people waiting ahead of me when I got there. By the time I got my car the inside was full of people waiting. I wonder how long they had to wait. This delay made me half hour late for where I needed to be today which made me look bad. Pickup usually takes less than ten minutes so I thought I was giving myself plenty of time but I guess I need to budget an hour pickup here for the future. Hopefully this was a one off and it doesn’t happen again
• NN

  Nikki

  Apr 23, 2026
  1.0
  Waited about 20 minutes to be told the car I ordered over the phone isn't available. Nobody bothered calling me to let me know. Their Customer Service is horrible. They have a sign in the lobby that they're cleaning cars and will be up front every 20 minutes so just wait and someone will eventually come. Dont go here!
• MK

  Michelle Klein

  Apr 18, 2026
  5.0
  Ashley was amazing! I came into the Northville Enterprise and it was very busy. She took the time to acknowledge everyone that walked in the door. She was efficient, friendly, and very thorough.
• JD

  Jessica Doletzky

  Apr 8, 2026
  1.0
  The entire experience was bad (except for one helpful manager who did her best to solve many issues). We reserved a minivan months in advance. I called twice in the weeks prior to ask questions, but the rep spoke very little english and could not understand what I was asking. He said someone would call me back, but that never happened. When we arrived to pick up the van they said it wasn't available because "I never responded to an email they sent" (from someone's personal email account) to confirm. There was never any info about needing to reply to an email in order to confirm. I had received multiple confirmation emails from Enterprise but did not receive this specific email. They also never called to ask if we were actually picking it up, even though my number was clearly on file. Long story short, the van was not available and there were no other options since it was spring break and all minivans across the state were rented out apparently. After hours of problem solving, they got us into a different vehicle. As we got in to drive away, we noticed that it had not been cleaned after previous renter and the gas tank was less than 1/4 full. Definitely would not recommend using Enterprise in the future!
• EP

  Erica Pahl

  Apr 4, 2026
  5.0
  After making a reservation at another Enterprise location, I was informed that the type of vehicle we needed wouldn’t be available. I was calling around other branches and that’s when I got to speak with Ashley from the Northville location. She was great, super helpful, and very knowledgeable. She was able to get us exactly what we needed for our trip and the whole process was smooth. If we ever need another rental, I will definitely be going back to the Northville location to see Ashley!

Frequently Asked Questions About Enterprise Rent-A-Car