Enterprise Rent-A-Car

Reviews

• TG

  Tamar Garrett

  2 days ago
  5.0
  On August 28, 2026, I arrived at the Enterprise Rent-A-Car location at 703 W. Edison in Mishawaka for an 8:00 a.m. reservation. I had completed online check-in and met all of the requirements to rent using my debit card, including residing within the required 50-mile radius of the branch. Despite meeting the requirements, I was told I could not rent because I had an out-of-state driver’s license. The branch manager, Shargo, told me that renting to me was within her discretion and cited my out-of-state license as the reason for denying the rental. This was particularly concerning because Enterprise’s published debit-card policy for this location states that the renter’s address must be within 50 miles of the branch OR the driver’s license must be from the same state as the rental location. I satisfied the 50-mile requirement, along with all other applicable requirements. I have also rented from this location numerous times in the past. My concern is not simply that my family’s trip was delayed by approximately an hour. Customers should be able to rely on a company’s published policies and expect those policies to be applied consistently. When an otherwise qualified customer can be denied service at a manager’s discretion for a reason that appears inconsistent with the company’s published requirements, it raises legitimate concerns about fairness and consistency. Thankfully, my reservation was transferred to the Enterprise location in Niles, Michigan, where my experience was completely different. Jaydin, Morgan, and Jessie were AMAZING. They were professional, welcoming, patient, and immediately focused on getting my family into a vehicle and back on the road. They had nothing to do with the situation in Mishawaka, yet they took ownership of helping us and made us feel genuinely valued as customers. In today’s economy, people are careful about where they spend their hard-earned money, and employees like Jaydin, Morgan, and Jessie are the reason customers return. They exemplified the customer service Enterprise promotes, and I sincerely hope they receive recognition for how well they handled this situation. I will gladly return to the Niles location. However, I hope Enterprise reviews what occurred in Mishawaka and ensures its published rental requirements are applied consistently to every qualified customer. Customers who meet the same requirements should receive the same opportunity to rent.
• LH

  Lois Holaway

  2 days ago
  5.0
  Jessie was a very polite person to talk to and walked me around the entire car and went over what I would be charged!
• YD

  Yuiga Dokuson

  Aug 19, 2026
  1.0
  Literally called this place four times in 15mins. Every time I’m on hold until their automated system hangs up on me. All I want is to ask when the earliest time I can get the reserved rental my company got me for our event. As I have stops the day of the pickup over in Troy, MI. So I can’t make it at their set pickup time. That’s so wild to me….can’t even answer a damn phone. This place definitely earned their single star reviews.
• LM

  Lisa Mckendrick

  Aug 18, 2026
  5.0
  Tyler card and I have had a lot of issues hot us all at once there staff is amazing and listen and have worked with us and I can see now they have some stressful jobs but always have a smile and try to do whatever they han the manager is awesome and Jaden is awesome to they work there asses of and still do what they can I would like to say thank you and I appreciate your whole team!!!??
• JW

  Jen Wren

  Aug 11, 2026
  5.0
  My very first experience at enterprise was not good, but I believe in second chances.And this will be my sixth time renting from them now.And I couldn't be more pleased.The staff is friendly, smiling face.They take care of any need that I have last minute or not.Thank you enterprise

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