Superior Collision

Reviews

• JT

  James Traxler

  May 20, 2026
  1.0
  Progressive customers stay away from these clowns because it's been an absolute nightmare. first understand as a progressive preferred shop their loyalty is with Progressive and not you. If something is messed up and progressive says no then they won't even bother to tell you in hopes they help Progressive save some money Last year hit a deer in 2024 Ram and got towed there. It was a fiasco to pick it up since i live in SE MI. !5 miles down the road I see a horseshoe crack in my lower driverside window. Call them Monday and oh well we werent allowed to tell you about due to our contract with Progressive. Fast forward from September last year until last night. Driving, towing a 4k lb trailer my brakes go out, my power steering goes out doing 45 down the road. almost rear ended multiple cars. Get it towed to CDJR and they send me a video showing that Superior didnt pull my front end out faR enough and didn't tighten up my fan assemble so I lost my serpentine belt. Not to mention the wires they left hanging in the front end I had to fix last year. BUSINESS OWNERS be especially careful because their employees started stalking my business website and pages. I sent a strongly worded email to them about this alarming behavior and the husband replied with smartass comments like i'm sure he will to this. The wife on the other hand was a little more understanding about the situation and assured me her employees wouldn't do it again. Sadly it kept going on for another 2 days. Progressive preffered providers also offer a lifetime warranty through progressive but when my wife called today he refused to talk to her. So now back to dealing with Progressives VP of the Great Lakes to get the situation resolved
• TF

  Tyler Fleischman

  May 5, 2026
  1.0
  Terrible experience. Was quoted for deer damage. BEFORE I dropped vehicle off, I called to ask if they were able to use aftermarket parts due to insurance. I was told YES ABSOLUTELY. I then asked if they would leave items off the repair since damages were done prior to deer damage. Again, they said ABSOLUTELY. Well after receiving the quote. They didn’t listen to anything I asked. I provided a prior estimate, with notes of all damage prior to deer collision and again on the phone reiterated please leave certain items off estimate. They said YES ABSOLUTELY. Well those items are on the estimate. When they called saying the quote was done, I asked to be emailed the estimate.(provided email on night drop off slip and again on the notes left with the car and instructions for estimate. Which again wasn’t looked at.) They said nope, I’ll leave it in your car. Then demanded it be picked up immediately. Save your time and efforts. I sure would have if the person I spoke with on the phone prior to dropping off said no we don’t use aftermarket, and no we won’t leave things off the estimate that was damaged prior. But again, I was told YES ABSOLUTELY.
• CL

  CJ Lepisto

  Nov 30, 2023
  5.0
  Good communication, nice people, and helped me out with an issue after my collision repairs as well
• MT

  Mary Beth Trickey

  Sep 18, 2021
  5.0
  I've gotten two cars fixed there and they did an amazing job. And it only took a couple of days. They also have a loaner car! The people that run the place are extremely friendly!
• ND

  Natalie DeYoung

  Jan 29, 2016
  5.0
  HIGHLY RECOMMEND. I've taken my car in twice now- and it was a great experience. The staff is friendly and do a great job- quickly. I took my car in Wednesday morning and it was done Thursday afternoon. They went the extra mile by vacuuming and wiping down the interior of my car, even though I just needed my bumper fixed.