Enterprise Rent-A-Car

Reviews

• LL

  lily

  Jul 2, 2026
  1.0
  This was my second time here, but unlike the first, I couldn't pick up the car. Even though I had filled out all the necessary information online—just as I had done previously—a young man started asking me for all sorts of details and invoices. I explained that I had already entered everything into the system and simply wanted to collect the car, just as I’ve done at other locations. Usually, the process is quick and efficient, even when it's busy; I really don't understand why
• KP

  Karlie Piechorowski

  Jun 5, 2026
  1.0
  I rented a car from this location, but it was in a filthy condition. The next day, I returned to inquire if they could please clean it. Surprisingly, they examined the car and found nothing wrong, which puzzled me since I could clearly see the dirt and greasy finger marks all over it. They proceeded to detail the car again and returned it to me in the same state. While I must acknowledge that the front desk staff were super nice, that was my only positive thing to say about this Enterprise location.
• RK

  Rachel K

  Jun 4, 2026
  5.0
  What they lack in inventory, they make up for customer service. I can’t even hold the inventory issue against them, as it seems at the time I was trying to rent that no rental car agency had inventory. I watched as Keegan went above and beyond for not just me, but every customer that came in. He used every resource at his disposal to give the most people the best possible outcome. He delivered 5-star customer service while being pulled in a hundred directions by agitated customers. Admittedly, I was one of the distressed customers, but he really made things right. Honorable mention to the folks at the Troy location for bringing over a car to this location to help their colleagues and customers out. I do have beef with Enterprise corporate because they are leaving their agents to deal with inventories online not matching what the branches have on the lot at all. Will I rent from Enterprise again? I’m not necessarily sure, but if I do again, it will be due to the customer service provided by the agents at our local branches and NOT Enterprise corporate.
• CH

  Carl Hudson

  Jun 3, 2026
  1.0
  To strict on a customer kneading a credit card to rent a car
• CQ

  Class Queen

  May 13, 2026
  1.0
  The vehicle dashboard indicated it needed an oil change, so I called ahead to ask if I needed to bring it in for service and was told no. However, when I arrived to return the vehicle at 8:00 AM (right when the location opened), I was informed I would be charged for an additional full day—despite returning it at opening time. At no point was this policy explained or communicated to me beforehand. Had I been properly informed, I would have made different arrangements. Throughout my rental, I received inconsistent information from the original branch. When I reached out for assistance regarding this issue, the response was not only unhelpful but came across as dismissive. I even contacted another Enterprise location, where I was initially told a credit could be issued. Once they realized the rental was through a different branch, they declined due to “branch discretion,” which only highlights the lack of consistency and customer care between locations. For a company that promotes customer service as a priority, this experience fell short. The communication was unclear, the policies were not transparently explained, and the level of customer care I received at this branch did not reflect the standard I’ve experienced with other Enterprise locations. I would appreciate the opportunity for someone from management or customer care to review this situation and make it right. I will not rent from this branch again and would not recommend it to others.