Enterprise Rent-A-Car

Reviews

• CQ

  Class Queen

  May 13, 2026
  1.0
  The vehicle dashboard indicated it needed an oil change, so I called ahead to ask if I needed to bring it in for service and was told no. However, when I arrived to return the vehicle at 8:00 AM (right when the location opened), I was informed I would be charged for an additional full day—despite returning it at opening time. At no point was this policy explained or communicated to me beforehand. Had I been properly informed, I would have made different arrangements. Throughout my rental, I received inconsistent information from the original branch. When I reached out for assistance regarding this issue, the response was not only unhelpful but came across as dismissive. I even contacted another Enterprise location, where I was initially told a credit could be issued. Once they realized the rental was through a different branch, they declined due to “branch discretion,” which only highlights the lack of consistency and customer care between locations. For a company that promotes customer service as a priority, this experience fell short. The communication was unclear, the policies were not transparently explained, and the level of customer care I received at this branch did not reflect the standard I’ve experienced with other Enterprise locations. I would appreciate the opportunity for someone from management or customer care to review this situation and make it right. I will not rent from this branch again and would not recommend it to others.
• ES

  Eileen Steadman

  May 2, 2026
  5.0
  Everyone was great and accommodating.
• CW

  Cory Wallace

  Apr 29, 2026
  5.0
  This Enterprise location’s staff is amazing. The car we needed was unavailable in the location’s current inventory, so they went out of their way tracking down the right sized vehicle. Extremely professional and friendly, I would strongly recommend this location to anyone who needs to rent a car in the local area
• BL

  Brian Laudico

  Apr 23, 2026
  5.0
  Customer service at reception was very accommodating, friendly and patient. They were low on inventory and did not have the vehicle I requested. They went out of their way to make sure they were able to provide the vehicle I needed by sourcing from another location. I appreciate their effort.
• LH

  Lawrence Hubbard

  Apr 20, 2026
  5.0
  I am truly pleased with the experience with the EV PICKUP TRUCK I've been using as well as the customer service at Enterprise !!!