I have patronized this shop for many years. Today the service was less than average. Over the years, the service has steadily declined. However, today was the worse. First of all, it took way too long to complete my service. There was only one other car there and they were at least half-way through his service when I arrived. I really don't know what the point was for having 2 techs (male and female) if only one of them were actually working. The female seemed to not really have a clue, as she slowly walked around the shop not doing much. The guy, however, was moving pretty fast, running around, trying to keep up.
Two, the female didn't show me what the oil looked like after the change. She put the cap on and walked away. I didn't see the oil stick until after I had requested it.
Third, after the hood was closed the guy started directing me to exit the shop. I literally had to request that he check my tires and my lights. That's usually the first part of the service. Perhaps, while the guy was working on the other car, the female could've completed the lights and tire checks when I first arrived. I have NEVER had to request a tires and lights check. I didn't even ask about the window cleaning because I had had enough. Again, that's something that was automatically provided in the past.
Fourth, as the female was cashing me out, I mentioned my $15 coupon, but she said that I couldn't use it at that time because she had completed the transaction. Once, in the past, a gentleman cancelled the transaction and did another one with the coupon. I didn't make the suggestion because, at that point, I had been there forever, received poor service, and I was ready to leave.
Fifth, the cost has increased significantly since my last oil change (and I change my oil regularly). This time, I paid $85 for a conventional oil change w/5.5 quarts of oil, but the service was subpar. Although I've patronized this shop for many years, unfortunately, it's time to move on. I will choose to go elsewhere for a basic oil change in the future.