Enterprise Rent-A-Car

Reviews

• WB

  Walter Brock

  2 days ago
  5.0
  Had a very good experience with Enterprise. I had rented a vehicle and when I got there that vehicle was unavailable and they gave me a much better one. They kept in touch throughout the process and made it a breeze. The vehicle was like brand new and was pristine. I had the vehicle for a week and drove 1700 miles without any issues. Everyone that worked there was very informative and kind and patient. Anyone looking to rent a vehicle I would highly recommend them. Made my vacation a better experience.
• TP

  Ty Perry

  Aug 7, 2026
  2.0
  I have rented from the Lapeer Enterprise location more times than I can count and, with few exceptions, have had positive experiences. Today, however, was one of the poorest customer service experiences I've had with Enterprise (and I rent exclusively with Enterprise whenever I travel). On 8/5, I reserved a minivan for our family's trip to the Upper Peninsula to be picked up at 12 PM on 8/7 (our personal van began making a noise, and we were not confident driving it on a 7-hour trip with our three little kids). The next day (8/6), I received a call from Nick, the manager, who explained that minivans are in short supply and that they would not have one available at my requested time. Instead, he asked if we could pick up the van at 5 PM. I told him that would be no problem as long as he could guarantee it would be there when we came to pick it up - we would not have time to make another reservation through a different location. Nick assured me that it would definitely be there when I came to pick it up. On the afternoon of the day we were to pick the van up, I received an email from Enterprise confirming my updated reservation and giving me instructions about how to pick the vehicle up. Our family arrived exactly at 5 PM to pick up the van, but noticed there weren't any vans in the parking lot. When I went into the office, the young man at the desk (he was in training) said that the van had not been returned when it was supposed to be (4 PM) and they did not have another vehicle for me. He said the office had been attempting to contact the renter, but to no avail. The young man asked if I would wait until the van was returned (the office closes at 6 PM). I told him I could not wait indefinitely, as my three children and wife were waiting in our vehicle in the parking lot. He called his manager, Nick, and explained our situation. They then asked if we could split the reservation into two smaller vehicles - I imagine this would have been for the same rate I rented the mini van at, but it would have cost double the gas. I told him that that was not a possibility, given that I was driving my wife and kids on a family trip. He told me that his manager would call me shortly. Soon, I did receive a phone call from Nick who explained that he could not get in touch with the renter and that he had heard I-75 was very busy (as it always is at rush hour). He asked if I could wait. I, again, told him that I could not. Given that they had no idea when the renter would return, that I had my family waiting in the parking lot, and that we needed to leave for our trip first thing in the morning, I cancelled the reservation. This was, admittedly, not the standard service I have received from this and other Enterprise locations over the years (their assistant manager, Isaac, has always been very professional and communicative); but that made it all the more frustrating, particularly for three reasons: 1.) I had been guaranteed by the manager a van at the time that he designated, 2.) the office did not call me to let me know the van had not been returned or to ask if I could come later (note: they did think ahead to call the current renter, but not me, the one waiting for the vehicle), and 3.) because they asked me to come in at the end of the business day, I had no other option of making a reservation with another Enterprise location. I called the corporate customer service and filed a complaint with Enterprise. They assured me this level of customer service was poor and that I would be compensated for the inconvenience. From now on, I will plan on using a different car rental, which is unfortunate, given how convenient it has always been to rent from the Lapeer Enterprise.
• GK

  George Koyl

  Jul 14, 2026
  5.0
  Excellent location in Lapeer, Michigan snd quick and efficient personnel. Very courteous and knowledgeable and ensuring a thorough review of leasing details.
• BW

  brandi watson

  Jul 14, 2026
  5.0
  Isaac is the nicest guy i have dealt with in customer service. The car was awesome.
• RE

  Robert Evoy

  Jul 8, 2026
  5.0
  We needed a vehicle while my wife's vehicle was being repaired. Online app was very easy. Vehicle was clean and ready for pick up. Nick was great.