Valvoline Instant Oil Change

Reviews

• RV

  Richard Vanwhy

  2 days ago
  5.0
  Always great service here,..was Sunday afternoon..day after 4th of July...my service technician was outstanding young man ..the Entire valvoline team there are outstanding..thank you
• BP

  Barbara Petoskey

  Jun 30, 2026
  5.0
  It was a great experience! The team is very thorough. Sarah was a great CSR, certainly knowledgeable, as well as Nicole on topside and Evan down under. I totally recommend this place!
• ML

  Mercedes Lounsbury

  Jun 24, 2026
  5.0
  I was en route to visit my mom in Toledo when my maintenance light came on. I had been overdue for an oil change for awhile so I stopped and was pleasantly surprised by the friendly staff! By far, they are the friendliest oil change staff I’ve ever experienced. They also noticed a nail in one of my tires and directed me to a nearby place where I could get a free patch. Very impressed with the culture of this place. Keep up the great work!
• DA

  DonCue Amayesin

  Jun 15, 2026
  2.0
  I'm just gonna talk about 2026. This year alone, I've gone into the valvoline for a courtesy service and prior to going in, I check my coolant and sometimes I just keep it as is for a while. I go in and every time I go in, they look at my my car under the hood and so forth. And they act like they're doing something to the coolant reservoir... they open it up, they're looking around. Looking with a flashlight all around it. They open the top and look inside to check the level of fluid. I'm told their gonna put a little in cause they can't see what the level is. Anyway, but every time I leave, I check and there's no additional fluid. No leak, anything. They're just not doing a full service. Valvoline, as an added service in between oil changes (and maintain repeat customer), they provide a service courtesy. Which includes topping off your fluids, checking tires and lights, basic functions as a courtesy. If you need additional oil, they may charge for that. But everything else is complimentary for being a member or doing business with Valvoline. Just yesterday, I experienced the same thing and the staff have attitudes with me. I've been to 5 different locations in the Lansing area and the attitudes when I address a concern, they get mad. The staff are not aware of their purpose... to service the customer, not for your personal preferences. S m h. When I come in, I'm like, what are y'all mad at my car? Personal concerns outside of work? I'm not sure that's not my job. But, I know their job is to provide a service without the attitude and lack of professionalism. As I recall my first incident, the young lady slammed my hood after the service. I addressed it and she got upset with me and ever since then, they put a note in my account, and it seems like every time I come in someone's picking up the bad attitude baton and not doing a full service for me. For whatever personal reasons, a person put in their comments/notes, but regardless of that, it is not professional. When a customer brings a legitimate concern instead of protecting your employees, address the concern, and protect the business. The people/customers, are what a business relies on and that reliability you delegate to your employees, and if the employees have the misunderstanding of their purpose, then your business will reflect that and eventually become a problem for the business to overcome. If Valvoline is not being considerate to its customers by hiring competent individuals with professionalism, then, it needs to re-evaluate itself as a business and service. We (customers) don't care about how much you know, we wanna know how much you care and professionalism shows that at all times. Thank you, and your attention to this matter is appreciated by all customers past, present, and future. 🫡
• SR

  Susan Russell

  Jun 11, 2026
  3.0
  I was there this last Saturday. Needed an oil change. They made me pay before they were done. Asked for wipers. Paid $50.00 and then they did not put them on. Said I was done and could go. Had to tell them they were not on and the did not believe me until I demanded they put them on. Then the paperwork said they reset the oil light. But that was not done Waited an hour inside for the oil change. There was 15 minutes I sat there at the end with my hood up but everything was done but the wipers. Used to like this place but the employees have gone down hill. Not sure if I will come back.

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