Enterprise Rent-A-Car - Capital Region International Airport (LAN)

Reviews

• TN

  Tamara Nelson

  Aug 5, 2026
  2.0
  Unclear signage on where to pick up a rental hours of operation changed apparently and my reservation was before they opened The vehicle I received was not the one I reserved even though the price was changed. I would’ve preferred the actual reservation to be honored at the time it was scheduled. The location seems understaffed as do most of them.
• ZD

  ziggy davis

  Aug 4, 2026
  1.0
  Poor service. Bait and switch business. These days if you book a car online and call to verify if it will be available on pickup and are told your car is not available when you drive to the location. That is a poor business model.
• VC

  Victor Cimala

  Aug 3, 2026
  1.0
  Sick of renting here. I rent consistently for business travel I have had the following issues over the last 2 years. 1. vehicle given to me after 30 miles engine and oil light came on. I had to switch vehicles in Tampa Florida where that location charged me for a new vehicle and was given a downgrade from a mid size SUV to a mini van. 2. A vehicle was given to me with the tire light on. I was assured the vehicle was fine and safe to drive just a TPS issue. The tire popped less than 100 miles into the drive. Took the full day to get a new tire and I had to go to a Firestone for a replacement tire. The Firestone told me the reason it took so long was enterprise would not approve the invoice. Wasted over 8 hours. Other locations would not swap my vehicle because airports are ok another system. 3. Reserved a vehicle for an 8pm pick up I arrived around 9pm for my reservation. They gave my vehicle to someone else. There was no call or text only an email. The email didn’t ask if I was arriving just informed me the vehicle was given to someone else. 4. I reserved a vehicle for 4pm today. I get a “courtesy” call at 3:50pm that they oversold today and don’t have a vehicle available. 5. Customer service went from 5 out of 5 at the front desk till a few months ago 0 out of 5. Enterprise front desk attendants are now consistently rude. Unfortunate as I used to know several by name and since they’ve had turnover have not been able to have the same quality of service. Granted if you ever call for the Lansing airport specifically you are not able to speak with them only the terrible service from the general number they use.
• MR

  Matt Robertson

  Jul 31, 2026
  5.0
  Simple reservation process, vehicle reserved was onsite and ready at my arrival, vehicle was clean and in good repair, staff at checkout and checkin was professional and pleasant to work with.
• MA

  Mickey Athan

  Jul 30, 2026
  1.0
  Book a vehicle for 9am to be told I now have to wait until 2pm. Adam here was straight unprofessional. We called enterprise main line and Adam at this airport said he isnt obligated to abide by anything. 7 hours in waiting total as he kept pushing thentime and he told me he wont give me a rental. He purposely kept me waiting around as this location was the only place with a vehicle available just to screw me. God bless the ladies there though. Maybe there should be a management overall. I will definitely be getting this issue to the top.