Monro Auto Service and Tire Centers

Reviews

• GL

  Gregory Lemon

  Oct 7, 2026
  5.0
  Kindly greeted customer m. Lovely picture of the vehicle logged into computer. Explained everything in detail of the process. Gave keys to auto technicians drove the vehicle into door bay for inspection.
• JH

  Jim Hudson

  Sep 18, 2026
  5.0
  Very personable, thorough and explained options...battery slightly underperforming and suggested stopping in for free test once weather turns cold, just a great experience...AND, free tire rotation with LOF !!
• SC

  Serena C

  Sep 9, 2026
  1.0
  I stopped in from outside of town hoping to get my car fixed. James the manager said he didn't have qualifications to fix my car and his other employee called in. There was him and another woman working the desk. Told me he would fix it but after leaving it for 3.5 hours, said he couldnt. Very disappointing and what the hell is a guy doing being a manager if he is not a qualified auto technician?
• SB

  Sue Burton

  Sep 9, 2026
  1.0
  If I could leave zero stars I would. Sunday, 9/6, Friends visiting from Bay City, battery lite on, turned out to be the alternator on their vehicle. Took to Monro, was told by “Jim” the self proclaimed store manager, that he would be able to replace the alternator and have it done by closing that day. We headed to Grand Haven. My friend called @3:30 on our way back from GH, was told by Jim that he was told “I can’t fix it because I don’t have the certifications”. WHAATTT??? Would have been nice to know 3 hours prior. When asked, Jim stated “it has taken this long to charge the battery even to make a diagnosis “. Would have been nice to know that too. “I can maybe get to it Monday if my mechanic doesn’t call off his shift again”. NO accountability at ALL. It is now 4:20 on the Sunday before Labor Day, my friends needed to get home. Thank God U-Haul was still open, so we scrambled there, and at the last minute, my friends secured a truck and trailer and made it home safely. NEVER EVER EVER TAKE A VEHICLE HERE! POOR SERVICE, LESS THAN POOR COMMUNICATION, And ZERO accountability.
• DB

  David Brower

  Aug 23, 2026
  1.0
  Place was closed during business hours had appointment and went there to a closed business

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