Enterprise Rent-A-Car

Reviews

• ML

  Makena L'Huillier

  May 7, 2026
  1.0
  Extremely poor experience with this Enterprise location. I had a rental coordinated through an insurance repair, and despite scheduling in advance, the pickup day was a mess. I called repeatedly the morning of pickup and could not reach anyone for a long time. I ended up waiting at the body shop for around 40 minutes before Enterprise finally answered and arranged pickup, even though it was already scheduled. At the branch, the lobby smelled strongly of marijuana and the customer area was not clean. The first vehicle they assigned me was trashed and dirty, smelled strongly of marijuana, and would not start. I went back inside and requested a different vehicle. They then gave me a Camry that was even worse. There was no meaningful inspection of the interior before handing me the keys, and the attendant went back inside before I even opened the door. The car smelled strongly of marijuana and also had a heavy wet-dog odor. There was dog hair, grime on high-touch surfaces, loose debris and tobacco, and overall it looked like it had not been cleaned between rentals. I had to wipe down high-touch points myself and use multiple air fresheners and repeated spray just to make it tolerable to drive for 3 weeks. To make matters worse, the paperwork did not reflect the replacement vehicle properly, and I was charged more then what I was supposed too, with no final itemized receipt provided at the time of the charge. Overall, unacceptable cleanliness, communication, and documentation. I would not rent from this location again.
• MC

  mary crocker

  Apr 28, 2026
  5.0
  Friendly, helpful. I felt well taken care of.
• TP

  Torin Peck

  Apr 21, 2026
  1.0
  Had reservation for April 10th. I arrived and was informed there were 40 reservations ahead of me and every single car in their parking lot (it was stuffed full) either didn't run or was on recall. I had to walk home almost 20 miles through the rain (no ride offered). I have advanced stage 3 cancer and just finished chemo/radiation also. Do not rent from here.
• JH

  Jaime Hatfield

  Apr 18, 2026
  1.0
  Never rent a vehicle from enterprise without calling a specific branch and checking they have one. The people that you talk to on the phone have no idea if a branch has a vehicle for you, but will make the reservation anyway. Their system is ridiculous and very frustrating! I spent hours yesterday waiting for a supervisor to call because the person on the phone said since I had a reservation at one branch they needed to see how to handle it to switch it to another and they would have a supervisor call me. When they told me that, I had verified with the Jackson branch they had a vehicle for me. But since I waited 3 hours for a supervisor to call (which I never asked for and they never called anyway) the vehicle was gone by the time I called back to find out what was going on. The last person I talked to on the main line when I called back promised me they still had a vehicle at Jackson, and set up another reservation for me. I asked at that point to talk to a supervisor and she refused to get one.
• BL

  Blind Lemming

  Apr 15, 2026
  1.0
  Would not recommend this particular Enterprise location. Second time after my insurance company reserved a vehicle from them for me there was no car available on the day I had to take my car for repairs. No one at that location seems to care if they have a car or not on the expected day. VERY displease with Enterprise Rentals! Will never let my insurance book another rental through Enterprise!

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