Tuffy Tire & Auto Service Center

Reviews

• TB

  Tamara Baldridge

  3 days ago
  5.0
  Initially, I left Tuffy feeling disappointed because I paid for an inspection and it wasn't fully addressed. However, the manager TWIN reached out to me personally. He listened very intently to my issue of concern and was very empathetic. My issues were resolved, and I would like to thank TWIN for his outstanding service and commitment to his customers. His care and concern has restored my faith and confidence in Tuffy.
• TB

  Tim Bauer

  3 days ago
  5.0
  I have use Tuffy on Fuller for years and have always had great service and fair pricing.
• EW

  Erica Wilson

  5 days ago
  2.0
  People who work at the counter are incredibly friendly and helpful, unfortunately have had to bring my car in twice within a week after taking it in for an oil change
• PI

  PR inchicago

  Jun 22, 2026
  5.0
  My brakes were grinding big time which happened on the highway on the way from Chicago to Grand Rapids. I needed to get brakes replaced to be able to pick my mom up and bring her to radiation therapy in the afternoon. I booked the appt online Monday night and got an appt Tuesday first thing and was out by Noon and able to bring my 92yr old mom to her appt. Massive help. So nice and professional. The manager and mechanic were in lock step and can through above and beyond. Awesome work.
• SC

  Sara Casey

  Jun 15, 2026
  1.0
  I had my front brakes replaced in November at Tuffy on Fuller. I went back in May to have the rear brakes done. There’s new management. The employee was having a lot of trouble verifying or understanding their records. He said he wouldn’t know if they’d been fixed there or not until he inspected it. I ended up taking it to the dealership for the rear brake replacement. The dealership called, sent photos and a narrated video inspection in which they said “we can tell someone did work on your front brakes based on pad measurements, but it was done “poorly.” Sorry,” they said, “the front brakes need work more urgently than the rear.” (The rear brakes haven’t been replaced in the 5 years I’ve owned the vehicle, for reference.) I had them do both sets. Then, I found my original receipt from Tuffy and brought it to them along w all the documentation from the dealership. They refuse to refund me the over $500 I paid for the shoddy work that their shop had done. They took all the photos from the dealership inspection and said a DM would get back to me. After a week, she contacted me by text, stating they will not refund. They said they would have fixed it for free but since I had the work done elsewhere I forfeited my rights. I’m frugal, but I’m not crazy. Mess up my BRAKES one time, shame on you. Trust you to touch them again? Shame on me. Safety 1st! I plan to take them to small claims court to try to get back the $500-$600 I paid; when I replied to the text calmly requesting the name of the District Manager who made the decision. I’d been told over week ago that we were a waiting to hear back from the DM. They refuse to name the DM, General Manager, or any employee I had contact with - stating, “we made the decision AS A COMPANY. “👍🤔 The dealership, on the other hand, had no qualms about providing as many names or credentials as I needed or wanted. ◡̈ (Seems telling, doesn’t it?) I will add the photos & update this, after court!