Excellent! I scheduled the service online for a new windshield and was given an appointment with a four hour window. The tech (Owen) called about 30 minutes prior to arrival. He was friendly and efficient! He completed the job quickly and even put my oil change reminder on my new windshield. He cleaned off my dash and left me with a sparkling new windshield! They even handled the auto insurance claim! First time customer will now be lifelong!
CR
Christopher Rusche
May 5, 2026
5.0
Amazingly easy to work with, especially the great online system and surprisingly good AI chat. I was really impressed with the phone system and how well it understood my request and routed my call. Best of all great customer service from technician that came to the house, and the staff at the office for a repair at the Plainfield location and Rich the store manager.
MH
Matt Hooker
May 5, 2026
1.0
Terrible follow-up service. Took forever to get appointments, then they cancelled me 2 times for mobile service (the day before and the day of the appointment.) They don't take care of you for their "lifetime warranty." Car has been out of service for 2 weeks, and they do not care at all.
SG
Stanley Gray
Apr 29, 2026
5.0
Noah the tech that came out did a fantastic job, dude was friendly and did a excellent job with putting on my new windshield
RM
Ricardo Millet
Apr 24, 2026
5.0
The insulation was great. I appreciate the manager doing a follow-up inspection couple days after.
Frequently Asked Questions About Safelite AutoGlass
What are the business hours for Safelite AutoGlass in Grand Rapids?
Safelite AutoGlass in Grand Rapids is open every day from 8:00 AM to 5:00 PM.
Where is Safelite AutoGlass located?
Safelite AutoGlass is located at 3682 Plainfield Avenue Northeast, Grand Rapids, MI 49525, USA.
What services does Safelite AutoGlass offer?
Safelite AutoGlass offers windshield repair, auto glass shop services, auto repair, and auto body shop services among others.
Does Safelite AutoGlass require appointments for service?
Yes, Safelite AutoGlass requires appointments for their services.
What languages are supported at Safelite AutoGlass?
Safelite AutoGlass supports services in English and Spanish.
What payment methods are accepted at Safelite AutoGlass?
Safelite AutoGlass accepts American Express, Cash, Check, Discover, MasterCard, and Visa payments.
Is there a wheelchair accessible entrance at Safelite AutoGlass?
Yes, Safelite AutoGlass has a wheelchair accessible entrance for its customers.
Are online estimates available from Safelite AutoGlass?
Yes, Safelite AutoGlass offers online estimates for their services.
What nearby automotive repair shops are close to Safelite AutoGlass?
Nearby automotive repair shops include Henderson Glass, which provides additional options for auto repair services near Safelite AutoGlass.
Where can I find automotive parts and accessories near Safelite AutoGlass?
Discount Tire and The Good Stuff Fireworks nearby offer automotive parts and accessories, convenient for customers visiting Safelite AutoGlass.
Are there places nearby where I can grab a meal after visiting Safelite AutoGlass?
Yes, Wingstop, a chicken wings restaurant, is located nearby for a quick meal after your auto glass service.
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