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Business Details
About
Towing Service Station
At Hansen Towing and Recovery, our customers are our priority. You can expect to receive a respectful and understanding driver who takes safety seriously.
We use the best in practice DOT vehicle restraints to secure every vehicle. Our frequent and concise communication will keep you up to date on the entire towing process from our recovery plan to your detailed documentation. We Deliver our Services in Grand Rapids , MI
Location
Hansen Towing and Recovery -- Northwest Location
1122 Pannell St NW, Grand Rapids, MI
49504, United States
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.