Enterprise Rent-A-Car

Reviews

• MS

  matt smith

  3 days ago
  5.0
  easy to work with and would absolutely use them again.
• TH

  travis hughes

  May 7, 2026
  1.0
  Unclear pricing structure. Borderline predatory
• DC

  Drew Curtis

  Apr 27, 2026
  1.0
  Didn’t have the type of car it let me book online, no one called to let me know. Got switched to a regular car and the guy told me “since we had to bump you down don’t worry about filling it back up” …well he didn’t note that so I had to talk to the person I dropped it off to and eventually they took care of it.
• KK

  Kirk Krzykwa

  Apr 18, 2026
  1.0
  They over booked and cancelled my reservation the day before we were leaving for vacation. We had the reservation for two months.
• DS

  Danielle Smith

  Apr 4, 2026
  1.0
  I am extremely dissatisfied with my recent experience with Enterprise Rent-A-Car in the GRANDVILLE/WYOMING MI area which raises serious concerns not only about customer service, but also about basic business practices and potential consumer protection implications. I made a reservation in advance for an SUV, specifically because my circumstances require a vehicle of that size. This was not a last-minute or walk-in request. I acted proactively and relied on Enterprise’s representation that a vehicle meeting my reservation criteria would be available at the scheduled time. Upon arrival, I was informed that there were no SUVs available, and in fact, no comparable vehicles at all. What is most troubling is that Enterprise failed to provide any prior notice of this issue. There was no phone call, email, or attempt to communicate that they would be unable to fulfill the reservation. As a result, I was effectively left stranded without transportation. From a legal and consumer protection standpoint, this situation is highly problematic. While rental reservations are sometimes framed as “subject to availability,” companies like Enterprise create a reasonable expectation that confirmed reservations will be honored, or at minimum, that customers will be notified in advance if they cannot be. Failing to do so may constitute a deceptive or unfair business practice under consumer protection laws, particularly when the company knowingly allows customers to rely on a reservation it cannot fulfill. Additionally, there appears to have been no effort to mitigate the situation. I was not offered a comparable upgrade, a transfer to another location, or any meaningful solution. This lack of contingency planning and failure to accommodate a confirmed reservation reflects poorly on Enterprise’s operational standards. The impact of this failure is not minor. I have an important law school entrance exam next week, and transportation reliability is critical during this time. Enterprise’s failure to honor its commitment created unnecessary stress and disruption at a time when I needed stability and professionalism. I should have just rented from the location on 28th St near the airport. The ENTERPRISE located in Wyoming Granville area should literally be shut down.

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