Al Serra Buick GMC

Reviews

• SV

  Scott Vanbelois

  1 day ago
  4.0
  Didn’t drive enough to get FREE oil change in my first year cause it was in shop getting fix due to leaking lower unit. Major repair. So when I did need one they refused to cover. After talking to asst manager Dan I believe he got it in changed oil included tire balance and rotation. Very satisfied
• BH

  Briana Hayes

  1 day ago
  2.0
  Very disappointed with my experience. I purchased my vehicle from this dealership about two years ago, and unfortunately, it has been a constant headache ever since. My vehicle has been in the shop repeatedly—about every six months—because something else needs to be repaired or replaced. At this point, it feels like I have spent more time dealing with repairs than actually enjoying the vehicle I purchased. I bought this car expecting to have reliable transportation, but instead I’ve had to deal with ongoing mechanical problems, unexpected expenses, and the inconvenience of constantly having my vehicle serviced. This has been extremely frustrating and stressful, especially because I purchased the vehicle from a dealership expecting them to stand behind what they sold me. I am asking the dealership to please work with me on a reasonable solution and allow me to trade this vehicle in for something dependable. I am not asking for anything unreasonable—I simply want a reliable vehicle that I can count on without constantly worrying about what is going to break next. I hope someone in management will take the time to look at my history with this vehicle and see how many times I have had to bring it in for repairs. Two years of repeated repairs is unacceptable, and I believe the dealership should make an effort to make this situation right. I would much rather resolve this professionally and leave with a positive impression of the dealership, but I need them to show me that they value me as a customer and are willing to help. Please contact me so we can discuss a trade-in solution.
• SO

  Sue Owen

  3 days ago
  5.0
  I have always had a wonderful experience and this was no exception. Scott explained what was needed and the a price range it could cost. The work took a bit under the expected time and my car was parked very close to the waiting room. I use cane and Scott escorted me from the car to his station and then to the waiting room. I live within walking distance to Chey dealership but drive to to Grand Blanc for purchase as well as service.
• T1

  TDep 125

  Aug 24, 2026
  5.0
  My 2023 Buick Enclave had the battery go bad. I had the vehicle jump started. Called the dealership service department and explained my situation and they got me right in within the hour. I appreciate them taking me in and the customer service representative quickly getting the car diagnosed and telling me I had over $250.00 in GM credit points that I didn’t even know I had. That was applied towards the service and new battery. Thank you for getting up back on the road so quickly.
• DW

  Dave W

  Aug 13, 2026
  5.0
  I dropped of my truck early and they we happy to take it in, Sara was very friendly. I like the text updates, informative and timely and is my preferred method of contact since the sound on my phone is always turned off. Although I'm not happy with GMC for the problem (front camera draining battery), I am happy with the service at Al Serra!

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