National Car Rental - Detroit Metro Airport (DTW)

Reviews

• GM

  Gary Monreal

  6 days ago
  5.0
  Always pleased with National Car Rental however the person that checked me in went out of her way to make sure I had a spacious vehicle to handle three adult males and one with a bad knee that couldn't bend that well. I wish I could remember her name but she was awesome. Very appreciative of National Car Rental's staff and how they believe in great customer service.
• SS

  Sherman Stenson

  Oct 7, 2026
  4.0
  I'd reserved a Mustang convertible for a 4-day stay in the Detroit area. Upon arrival, none were available, and I was initially offered a Mazda Miata convertible, but that was impractical since I had my golf clubs with me. Ended up with a Jeep Wrangler which worked out fine since the weather was somewhat rainy during my visit. The vehicle was a little bit wobbly at typical freeway speeds (at least to me), but never felt unsafe. That may just be a characteristic of that vehicle type. Customer service at both check-in and drop-off was fast, friendly, and efficient.
• ST

  Seth Trotter

  Oct 6, 2026
  5.0
  Great experience with everyone involved. I did have some trouble calling after setting up my reservation online, but the stars aligned and we got the vehicle we wanted. For a convertible you can only book a mustang online, but it was just my wife and I and we wanted a miata. Low and behold, a recall on mustangs left the only convertible in the lot an mx5. We had a blast with the top down for nearly the whole week. Can't wait to make it back to Detroit and rent again.
• JJ

  John Jackson

  Oct 6, 2026
  5.0
  National exceeded my expectations when renting my last vehicle at DTW. After waiting a short time for the shuttle bus and arriving at the rental facility, my vehicle was ready, clean, gassed up, and brand new. The vehicle performed well during my rental period; the attendant at the car return area was pleasant and helpful, and the return trip to the airport terminal was prompt and pleasant. Good job, National.
• MB

  Middle Son Baier

  Oct 3, 2026
  5.0
  Had the recent experience of a flat tire two miles from the Detroit airport and (of course) an impending flight to catch. No shoulder on the highway (construction), had to pull off the road onto muddy grass. A call to National and they were able to use GPS to pinpoint my location. Within 20 minutes I was back on the road, making my flight with time to spare. Excellent customer service!

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