Enterprise Rent-A-Car - Detroit Metro Airport (DTW)

Reviews

• GL

  glazzle Last

  3 days ago
  5.0
  Last week I had a rental that was picked up at one location in another state that I often travel for work and had to drop it off at another Enterprise location, that I typically use for all of my travel needs, as it is closer to me. I noticed there was an issue with my bill and reached out to my local Enterprise office for assistance and without hesitation, JJ at the Enterprise Dublin Perimeter Loop location jumped in quickly to help me! He reached out to the other location, worked to get the issue resolved in less than 30 min! This is why they are the ONLY Enterprise location I like to work with. They are kind, professional, responsive, always ready to assist and have THE BEST STAFF at that location. JJ, you are the best and thank you for the quality and consistent service I always receive from your office and colleagues. If you live within at least 10 miles of any Enterprise location, I highly suggest going to the Dublin Perimeter Loop location as they are the BEST! I’ve been a customer since 2013 and it is consistently the best!
• RB

  Richard Berry

  5 days ago
  2.0
  Second time in the last 6 weeks we rented from Enterprise at the Detroit airport. Six weeks ago, the car died and wouldn’t start. I waited three hours for someone to come to fix it who couldn’t fix it. Had to leave it in a parking lot and and took an hour and a half to get a new one the next day. Earlier this week, I rented a large SUV. The passenger seat was broken and not fixable. We spent an hour and a half trying to fix the seat and finally had to go turn the car in again. Got a much smaller car, which was not nearly as nice. The only bright spot was the manager who worked with us when we returned the car. It was very understanding. Didn’t comp the car, but cut about half the price. Helpful but still for his lease from enterprise At the Detroit airport again.
• KT

  Kym Tran

  6 days ago
  5.0
  I only rent from Enterprise due to company discount. If only all the other Enterprises were exactly like this one! Customer service alone is why I am giving five stars. I don't remember the name of the woman that picked my car (10/6 @ 7:19PM), but she was so friendly. They had limited sedans, but was able to get me into one. The other selections were large SUVs/minivans. I am a bit vertically challenged and can not comfortably handle a vehicle beyond a compact SUV. So I appreciate her for making sure I had a sedan. When I returned my vehicle early this morning, Shandon greeted me with warmth and enthusiasm. While I understand any type of service job can be soul sucking, it's nice to see people care enough to want to make the experience positive for all involved! Shandon radiated good vibes and we would all be lucky to cross paths with him.
• SR

  Sandy Rinks

  Oct 7, 2026
  5.0
  I have had bad experiences with a few car rental companies. I had used Enterprise years ago and never had a problem so I decided to try them again even though the price was more. I have used them twice in the last two months. There was no line to check in. I did not stand at the counter for more than a minute before I was sent outside and greeted promptly by an employee to assist me. Other companies I stand at the counter for a long while wondering what the problem is. I wondered why the process wasn’t more streamlined but with Enterprise it is. The return was super easy and swift. The Enterprise shuttle driver (Mr Motown) was very friendly and engaging. My husband said to me “well that was painless”. I will continue to use Enterprise in the future.
• OK

  Obi Juan Kenobi

  Oct 1, 2026
  1.0
  Enterprise has been my go-to car rental over the years and have typically had nothing but great experiences with them. That was until my visit on July 31st, 2026. My family and I arrived at the rental office around 11:30Am that day. The office had a lengthy line to check in for your rental. It took roughly 30 minutes to process through the line to check in for the rental. After check in, we were asked to wait outside in 90F weather. The office unfortunately did not have any minivans available so again, we were asked to wait. Another 30 minutes went by and a van was finally available. 3 months later, I received a letter from Enterprise stating I was liable for damage to the vehicle. Yet, no discussion was ever had upon the return of the vehicle back on August 5th. We returned the vehicle in the same condition we received it in. The concern is that no formal inspection or documentation of the vehicle’s condition was completed at the time of pickup with Enterprise and we were not made aware of any existing issues as the vehicle was fresh out of the car wash and all its doors were open. As a result, there is now a dispute regarding responsibility for damage. As a long-time Enterprise customer, I expected a more consistent and transparent rental process, especially regarding vehicle inspections and documentation at both pickup and return. I hope this matter is reviewed fairly and resolved appropriately.

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