Enterprise Rent-A-Car - Detroit Metro Airport (DTW)

Reviews

• MS

  Michael Steinke

  3 days ago
  5.0
  I guess it was Annabelle's first day and she was able to answer my questions and direct me to the closest gas station and interstate from Enterprise as I am not familiar with the area. She did a great job. Upon returning from vacation, Chase helped with my return and was super friendly in asking how my trip was and asked about questions. I asked him about getting to my hotel for morning flight, and he made sure I was taken care of in order to get the shuttle driver to get me to the right area for pickup from the hotel's shuttle. The facility ran smoothly and did not wait long after about 20 people were in front of me to rent a car. The shuttle came in less than 10 minutes, which was nice and convenient. One thing I would suggest, however. You have free bottled water, but it was not cold. I would recommend a refrigerator to chill water. I know its Detroit, but it was hot and I was sweating. Thanks.
• JP

  Jeff Pittman

  5 days ago
  2.0
  We rented a Nissan Rogue or equivalent at Detroit Airport. I made the decision to not rent a Nissan Pathfinder from Thrifty and spend $47 more for the rental, for a smaller vehicle. Trying to be loyal to Enterprise We received a Chevy Blazer. Fewer convenience features when compared to the Rogue. Such as front passenger seat only adjustable manually. Both cars were 6 cylinder equipment. Got 30 miles from the airport and the oil warning light came on. (2% life left). Kept on our trip to Traverse City. Called the 800 number. They told me to go to the Traverse City airport for a swap out. Got there and they gave us a 4 cylinder Hyundai. Markedly underpowered. Not equivalent equipment. No flexibility at the counter. Take what they had available. Also: I thought they brought the car to you???? Not this time. Returned to DTW 4 days after the swap. When asked about how the car worked out, I offered my dissatisfaction. Was given a financial credit to mitigate the time lost, inconvenience and the inferior equipment. ALSO: The shuttle bus at DTW is a small van rather than a bus. They need to upgrade. All the other rental car companies had their own large coach buses with easy loading and great seating. The Enterprise solution is 15-20 years out of date.
• AH

  Alicia Heien

  6 days ago
  1.0
  Luke Laprad & his tall counterpart are hot headed individuals. I’ve never had an issue with enterprise. It’s safe. It’s reliable. I use enterprise a majority of the time these days. After being hit by a drunk driver. Never have I been treated as less than by an enterprise employee. Today I was. I’m was talked to as if I didn’t meet the criteria. I had a reservation, my drivers license, multiple forms of payment. Was advised they wouldn’t take any of my cards. Due to this, or that. And management could over ride it. Then looked at me holding my ids, saying no. I asked for all his information and watched him and the other employee. Do the exact same thing they had just done to Me. To another woman. If it wasn’t some easy hit 3 buttons. They are sure to dismiss you, even advised “somewhere else will probably rent to you”. With all the money I’ve put into enterprise… I’m disappointed and disgusted by today.
• AP

  Arvind Perumal

  Aug 24, 2026
  5.0
  This review is based on my recent rental experience with Enterprise Rent-Car (August 21-23rd) at the Detroit International airport. I initiated the reservation on the mobile app and I found it to be straightforward and easy. I also completed the check-in process on the app. I recommend doing that in advance as it save time at the location when you go to pickup the car. In fact, because of the in-App check in, you will save a ton of time; you will go straight to the place where folks are waiting to help you. The person who helped us was enthusiastic, excited, and motivated to help me. He asked questions and offered suggestions. He was respectful, courteous and very aware of my asks. He was also detailed in his check-in process. It is a pleasure to get that level of service in general and more so when you are in a rush. I wish I could remember his name. The SUV was perfect for what I needed. There were no problems with the vehicle or anything at all that might have raised concerns. When I called to check on the return time, the service agent was prompt and precise! The return was efficient!! The agent (Chase) who helped me was polite, focused, enthusiastic, energetic and took care of what needed to be done with alacrity, checked with me what airline I was traveling on and directed me to the right shuttle!! Overall I am super impressed and pleased with the service. I must add that my experience previously early this year at the Fremont location was equally positive!!
• RV

  Ryan VanDorp

  Aug 20, 2026
  5.0
  Fantastic experience, from start to finish. I always have a little bit of dread walking into any car rental lot after a long flight. There's always a line and when it's finally your turn, there's a dozen screens you have to carefully read and sign (ensuring you're not paying for some crap you don't want), you have to go through the routine of explaining you don't need their overpriced coverage for "this and that" - and then maybe an hour later, you're finally on the road. Absolutely none of that nonsense took place here. I was stunned how efficient and pleasant the entire process was for me. I waited maybe 5 minutes, walked up, presented my reservation, and 2-3 minutes later I was escorted to my car. A couple quick questions and disclaimers, and I was on my way. Quick processes, very pleasant people, lots of smiles and genuine desire to provide the best service possible. Returning the car 5 days later was just as painless, and the staff was kind enough to proactively load my luggage on the shuttle while I was finalizing the drop-off process. For comparison - this was the *complete* opposite experience I had with DTW's Dollar rentals just 2 months ago, which was downright pathetic. Enterprise will be my "go to" from now on.

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