Enterprise Rent-A-Car - Detroit Metro Airport (DTW)

Reviews

• DS

  Dawn Sawle

  2 days ago
  5.0
  It’s been a while since I rented a car. I like the changes that I saw this weekend. I checked in online. It provided instructions what to do when I arrived. When I arrived, there was no line. Someone was at the door, greeted me and asked me if I was checked. I said yes and he pointed to a young man by the door on the opposite side, provided his name to me and told me to have a good day. Anthony was my concierge. Took my name, located my reservation quickly. He confirmed my car type request. He asked if I would be okay with a minivan. I said I didn’t feel comfortable. Anthony then said no problem, said he had the perfect car for me. He went outside, took a car to be washed and gave me a new Escape. He then asked me a few questions about return and gasoline refill. He provided his business card to me and said he was my contact if I needed anything. End of the rental, amazing!! Pulled up, unloaded and someone was right there immediately. Scanned the car in, confirmed the key was in the vehicle and that the gas had been topped off. The bus back to the terminal was waiting. Back to the terminal quickly and the driver gave excellent instructions on where to go, how to get there. He was friendly and informative. Overall experience was the best I’ve ever had when renting vehicle! It was amazing !! Please keep it up, Enterprise!!
• AC

  Andrew Coleman

  May 13, 2026
  1.0
  This is by far my worst experience I've ever had with Enterprise car rental. For context, I had rented a large premium SUV from the Rochester hills location for an upcoming trip for my wife's college graduation. The local branch had a car for me and I was on my way. However, once on the highway I discovered that this vehicle swerved hard to the left and it was very hard to have it drive straight at highway speeds. Given my 700 mile road trip, I called Enterprise support. A branch that I rented from was closed so the only open location was this one at the airport. I made the drive all the way from Rochester to the airport and had to explain the situation and that I would like to swap out for the same class of vehicle because I have seven full size adults traveling this weekend. Upon arriving to the counter and explaining my situation, I was looking out at what they had available and I counted at least five full size SUV replacement vehicles. To which I asked can I swap into a full size vehicle replacement to which the manager said? Sorry we don't have any available. Confused, I asked. Are you sure? I happened to see a handful of them out there. He replied with those are rented for other people in the next few days. I said. Oh okay, does your sister company national or Alamo have any large SUVs to swap out with since they're basically interchangeable and he said let me call 5 minutes later he came back and said no we are sold out. I ended up in a six-seater minivan and was sent along my way. Upon driving out, I noticed the national lot which was right next door had probably at least two dozen large SUVs confused by this. I pulled into their lot and explain the situation and to which they replied. We do not have any to give you. I said even though I'm a customer here right now who had a mechanical issue? And he just repeatedly said. I'm sorry there's nothing we can do. Meanwhile, two dozen full size SUV sit there and stared at me. I get the obligation to help your customers that are coming up very soon to rent a vehicle. However, I think there needs to be some level of understanding and commitment from Enterprise/national/ Alamo helping your present customers get on their journey. As someone who averages 25 to 30 rentals a year between national and Enterprise, you would think they would want to take care of their customers who are already there. This whole interaction was just disappointing and has left me without the correct vehicle.
• JR

  Jeffrey Rowe

  May 13, 2026
  5.0
  The service here is top notch! I’ve used this facility several times and it’s always great. Most recently, I arrived late on a rainy weekday just before closing time. Everyone welcomed me warmly with genuine care. Mat helped get me situated in my rental and he was fantastic! Brand new vehicle too. When I went to return the vehicle, Austin was friendly and efficient with the check out. They also have an abundance of free water bottles. Don’t go anywhere else at DTW!
• WG

  William Graves

  May 11, 2026
  5.0
  I'll put the bottom line up front: Enterprise is great from top to bottom. Case in point is my travels to/from my home state to attend a family funeral. After arriving in Detroit (in the rain), I took the shuttle from the airport to the Enterprise facility. With family issues on my mind, I left a bag onboard the shuttle bus. Not realizing my error, Enterprise swiftly got me in a great car with super professional treatment and got me on my way. I got 20 min down the highway and mentally realized my mistake. Pulling off at an exit, I called the Enterprise customer help line, with which I talked with the nicest phone representative I have had the pleasure of talking to in many years. She was patient, understanding and quickly contacted the Detroit airport Enterprise base and mobilized them. I returned to their facility and was greeted as I got out of the car, informed that my bag was in route to the site and made sure I was comfortable. The shuttle and bag arrived shortly thereafter. I want to flag this to management: Please accept my special thanks to driver Leonard! A great guy and super driver.
• SS

  Samer Saadeddin

  May 9, 2026
  5.0
  Here’s the updated version with your addition naturally included: I had a great experience with Enterprise from start to finish. This was my first time renting with Enterprise, and for sure it will not be the last because of the amazing and very friendly staff who assisted me with everything. Milani at check-in was extremely friendly, professional, and very helpful. She made the whole process smooth and easy and assisted me with everything I needed in a very kind way. Anthony, who handed me the car, was also excellent. He explained everything clearly, was very friendly, active, and made sure I was comfortable before leaving. When I returned the car today, Dom (I hope I got the name right) was also amazing. He received the car quickly, completed the process as fast as possible, and was very friendly and welcoming during the whole interaction. Thank you all for the excellent customer service and professionalism. Definitely one of the best rental experiences I’ve had!

Frequently Asked Questions About Enterprise Rent-A-Car - Detroit Metro Airport (DTW)