Moran Chevrolet, INC.

Reviews

• KL

  Kevin Lane

  1 day ago
  1.0
  Worst dealership ever. They worked on our vehicle didn’t complete the job but kept calling to pick the vehicle up then left a dirty filter on the seat and left the glove box disassembled on the floor. Very aggressive and accusatory service rep Doug Cortez wanted to go back and forth. If you can go elsewhere please do . Spoke with the service manager Laura, who was had a better personality but still seems to be in cahoots with the service representative. Not sure if being rude is a requirement because last year I had another rude representative from Scott Fleming. It’s not what you say you still want to remain professional and not jump to conclusions. Some customer service training would be beneficial to this dealership. I hope no one else had to experience this. I definitely feel defeated and targeted. I hope management look at this as an opportunity to improve and not as a insult.. Thank you!
• JB

  Joshua Bibee

  2 days ago
  5.0
  As someone who was and still is credit challenged, do not be deterred to visit the Clinton township location. I spent 4 months between 2 salesman while simultaneously rebuilding my credit to get out of a car that was financed thru “rightway auto credit”s predatory lending (2016 dart I was $5,000 negative equity despite paying over $100 extra per month for 2 years to gateway financial”) they treated me like I had an 850 from the moment I walked in! I now have a 2024 equinox with 13,000 miles! And I absolutely love it, James Fillmore and ADONIS are an amazing team, I will NEVER shop elsewhere for a vehicle, they just earned a customer for life based on their honor and integrity, something I was taught while serving for the navy, they shot straight and never fed me a line off bull. Best dealer experience I HAVE EVER HAD, highly recommend to everyone!!
• RB

  Rapheal Brown

  4 days ago
  1.0
  I own a 2025 Chevy Silverado RST that was purchased from Moran Chevorlet that has had serious, unresolved safety issues since purchase, and Moran Chevrolet has failed to properly address them. Issue 1: The front bumper's proximity sensors intermittently trigger for no reason while driving, indicating an object is ahead when nothing is there. On multiple occasions this has caused the automatic braking system to slam on the brakes unexpectedly, nearly resulting in a rear-end collision. I documented and reported this to a Moran supervisor with photos. Issue 2: The rear sensors have a similar problem in reverse — falsely detecting an obstacle, triggering hard braking, and shifting the truck into park along with engaging the electronic parking brake. I brought the truck to Moran Chevrolet and opened a case with GM Customer Service. Moran kept the vehicle for three weeks, confirmed the diagnostic system showed failure codes, but said they could not reproduce the issue and sent me home without a real fix. GM Customer Service initially indicated they would proceed with a repurchase, but reversed course after Moran claimed the truck had been repaired — despite telling me in the same breath that they couldn't replicate the problem to fix it. A recurring safety defect that causes unpredictable automatic braking is not something a dealership should treat lightly, and Moran's handling of this has been dismissive at best. My case with GM remains open as I continue to push for a repurchase.
• JZ

  Jessica Zaharoff

  Jun 18, 2026
  1.0
  So I bought a car in July of 2025 from Chris Beck. I drove it back home to AZ and have had nothing but problems since I got back. Brake failure which Chris responded with well it’s covered under warranty! Mind you I drove 3,000 miles with brake failure! I called because I needed my paperwork which I never received. I wanted to trade the vehicle for a different one being the parts were back ordered for almost 2 months and I got stuck driving a car that was much smaller than mine! His response to that was if I was still in MI then I could’ve utilized the return within so many days! I thought that was an ignorant response especially from him! I always considered Chris to be a friend and have referred a lot of people to him! Turns out he’s just like any other sales person! He never returned any of my calls! He would just send me an email saying he was busy! I told him by brakes literally went to the floor and wouldn’t stop and he didn’t care! I don’t think they even did a thorough inspection before selling it! I have called and left messages for managers and have only received one call back which was useless! I will never go back here and nor will any of my family or friends! I’ve had to call GM, the state attorney general and an attorney because this vehicle is defective and no one wants to take responsibility for it! My vehicle was back in the shop for almost 3 months and I just got it back last week with still brake issues!!!! Good job Chris Beck!!!
• GM

  Greg Magierski

  Jun 9, 2026
  1.0
  Moran has had my vehicle for 44 days now and they still have no idea what is wrong with it. I brought it in for warranty transmission work and when I dropped it off I was told by a service advisor, Sherrie Keys, that “we’re at 4-6 weeks on transmission work”. That to me meant it would take 4-6 weeks to get my vehicle back. Not great but okay I get it. I receive a text from Moran on Tuesday, May 26 that the tech has brought my vehicle into the shop and has diagnosed it as needing a control valve body. I call there to talk to Sherrie and see what the timeframe on this repair would be and she says she has no idea and that he only told that it needed that and she wasn’t even sure if he had ordered the part or if the part was on back order. Just zero communication between the workers at this shop. I wait patiently for one full week and hear no updates at all on my vehicle. So on Tuesday, June 2nd I call up to Sherrie to try to get an update. She tells me that she doesn’t even know if they have done that work or anything. She has no idea what is going on with my vehicle after an entire week. Again, just no communication between employees. She says that she will talk to the tech and get back to me. She calls me back a few hours later and says oh yeah they did the control valve body last week but it didn’t fix the problem. She says the next step is that they have to tear out the entire transmission to try to find the problem. I ask for a timeline on that and she says she will get back to me. The following day I receive another text stating that the transmission will be taken out and torn apart the following Friday, June 12. I call to ask her why it’s going to take so long to get to it. She says that it is going to take them that long because there are other vehicles now that are back in front of mine because it was taken out of the shop and can’t be brought back in to the shop until June 12. She says it may have been taken out because they were waiting for a part. That makes no sense because they have no idea what part is bad. She says she doesn’t know but it’s just not in the shop right now and that’s all there is to it basically. So rather than keep my vehicle in the shop and work on it until they found the problem and fixed it, they brought it out of the shop and moved it to the back of the line again. Forcing me to wait another 9 days from that conversation until they even begin to look for the problem again. Making it 47 total days that they will have had my vehicle before they attempt to find the problem. The lack of communication from Sherrie and the fact that my vehicle was improperly diagnosed and then moved to the end of the line again are both very poor customer service. My family has bought every vehicle that we owned for as long as I can remember from Moran and now because of this disaster of a repair situation and Sherries horrible communication skills we will be moving our future business over to Serra Chevrolet. I may have to go buy a new vehicle there before I even get mine back from Moran if they take much longer. This entire experience has been unacceptable and disgraceful. It’s a shame because every other time I’ve had to take my vehicle in for service my service advisor has been a guy named Todd and he has been great and very clear with his communication. I’ll be sorry to leave his excellent customer service behind because of the fault of his colleague.