Moran Chevrolet, INC.

Reviews

• BP

  Bonnie Palmer

  2 days ago
  5.0
  Dave Perala at Moran Automotive in Clinton Township provided an exceptional car-buying experience for my wife and me. His professionalism, responsiveness, and personal attention deserve the highest recognition. We came to Dave at the end of the month under considerable pressure: our lease return was due, interest rates were rising, and we needed a new vehicle within just a couple of days. We were already prepared to purchase from another manufacturer, but someone recommended that we speak with Dave before making our final decision. We are so grateful we did. We knew our budget and the features we wanted, but we also had essential accessibility needs. My wife uses a wheelchair, so adequate cargo space was a necessity, and scheduling test drives required consideration of her health. Dave listened carefully and accommodated our circumstances with patience and care. He found us a vehicle below our target price with every feature we requested—and more. Throughout the process, Dave responded promptly, answered every question, and made everything straightforward and efficient. When we received our vehicle, he took the time to explain and demonstrate its features so we felt comfortable and confident using them. We had not received that attention with our previous vehicle, and it made a real difference. Dave’s outstanding service is the reason we chose to purchase from Moran Automotive. He turned a stressful, time-sensitive situation into a pleasant experience in which we felt heard, respected, and well cared for. We will enthusiastically recommend Dave and Moran Automotive to our friends and family for their vehicle purchases and leases. Dave earned our trust, our business, and our highest recommendation. We cannot thank him enough!
• JK

  jason koebke

  4 days ago
  1.0
  1st.. sales guy rude cause I had my work clothes.. $10,000 cash in my pocket... Service charges fee for inspection of your concerns but checks 6 other services during that paid time for your service... Then person whom took my vehicle vacation the day after.. no communication after I had to tell about warranty information... Scan vin and shows... So did not even scan my truck...
• KD

  Kevin Darragh

  Oct 2, 2026
  1.0
  Unfortunately, my experience with the service department was extremely disappointing. My truck was already in for a major transmission repair, and I became concerned when the online repair total changed from the approximately $7,679 transmission replacement I had approved, to over $10,000, and then over $11,700. I reached out respectfully because I wanted clarification and reassurance that the warranty was being billed correctly and that I would not unexpectedly be responsible for thousands of dollars I had never authorized. The service advisor’s response was: “Nothing has changed from what I told you previously. You are watching a surgery in progress and making conclusions. The billing will be exactly what I said it would be originally. Nothing is going to change except that I will have your vehicle fixed for you” I found that response incredibly condescending and unprofessional. I was not “making conclusions.” I was looking at dollar amounts associated with my own vehicle that had increased by several thousand dollars and asking a completely reasonable question about what I could potentially be financially responsible for. When a customer has entrusted a dealership with a repair this significant, especially one involving a transmission replacement and warranty coverage, they should be able to ask questions without being talked down to. A simple explanation of why the online totals were changing would have resolved the concern. The repair itself is one thing. The way a customer is communicated with when they ask reasonable questions is another, and unfortunately that is what left the biggest impression on me.
• PH

  Piera Hosinski

  Sep 22, 2026
  2.0
  Started with the sign up person she was rude and didnt care if I was there, kinda like an assembly line. then went to cash out and I was supposed to use a "coupon" that I had shown at beginning and my points, which was not included when I went to pay. She, cashier, made it a big deal and was not interested in helping she finally did setup and use my points and gave me 5.oo off which was really not at all what the "coupon" price was but I paid to just get out of there. Then when I got my car I heard someone say they had to get this other car washed and mine was not washed so I asked and they said Yes we wash all cars, well mine wasnt. I just left and decided I will not come back and just go to small places for oil change at least I get treated like a person and what is done for one person is done for all plus I wont pay as much as I did at your dealership. Your prices are so high you are pricing the regular person out of your dealership. Why would I come to your dealership when I can get better service for the same service and better prices.
• RS

  Ryan S

  Sep 15, 2026
  1.0
  I am a two-vehicle customer of Moran Chevrolet, the first being a purchase and the second a lease; this review pertains to the lease. Since I was new to leasing, I had several questions, some of which were directed at the finance manager at the time, Dan Kern. One of my questions was whether there would be any charges associated with my lease other than the monthly payment (I opted for no money down). Dan told me that there was nothing additional and that the monthly payments were all I would have to pay. Shortly before returning the vehicle, I discovered there would be a $395 “lease disposition fee”. I reached out to Dan via email to ask why I wasn’t informed of this, even when I specifically asked. I was happy to receive an apologetic call from Dan, explaining that he did not mean to exclude this from his answer; he simply didn't think about it. He then explained that he no longer worked at the location from which I leased the car, so he referred me to Jessica Partain, indicating that she might be able to help me get this fee waived. I emailed Jessica to explain the situation, asking if there was any goodwill she could offer, especially considering Dan’s omission during the acquisition process. She responded with the following: “I spoke with the manager and he said when you come to turn in the vehicle let me know and we can try to do something then. There would just be nothing he can do right now with you still having the car.” “Great!”, I thought. “It sounds like they’re going to take care of it.” I emailed Jessica three more times: twice before turn-in (which received no response), and once upon turning in the car, since she wasn’t at the dealership that day, only to be told, “I can ask the manager if there's anything he can do not sure after the fact of the vehicle being turned in.” I responded: “I'm a little confused, because you originally said nothing could be done before the car was turned in, but now you're indicating that there's a possibility nothing can be done afterward. Was our only moment to address this at the exact moment I turned in the car?” I received no reply. I reached out to Dan again, who did not respond, either. What I’m most disappointed in is not the disposition fee itself; it’s that I was given an initial glimmer of hope, but beyond that, communication was sparse and contradictory. Honestly, I felt like I never really got a straight answer, and that’s not the kind of company I want to do business with. Moran management, I implore you not to post a placating reply below; if you care to discuss this further with me, I am more than willing. Please give me a call if you so desire; you have my number on file.