Jim Riehl's Friendly Cadillac

Reviews

• SD

  Sara Denean

  Sep 28, 2026
  1.0
  I am absolutely disgusted with the way this dealership treated my mother after the death of my father. After my dad passed away, Cadillac showed compassion and agreed to waive the fees associated with returning my mothers leased vehicle. We were told, however, that the dealership itself would have to waive the final lease payment. The dealership (Faith who we dealt with) assured us that my mother would not have to make that final payment. Then they went back on their word and forced my grieving mother to pay it anyway. My mother had just lost her husband of 43 years. She was dealing with the emotional and financial reality of losing her spouse, and instead of showing even a basic level of compassion, this dealership added more stress to an already devastating situation. What makes this especially upsetting is that Cadillac was willing to waive the fees, yet this dealership would not honor what they had promised regarding the final payment. This isn't just about the money. It's about integrity. If you tell a grieving widow that a payment will be waived, you should stand behind your word—not change your story later and demand the money. The complete lack of compassion and professionalism shown to my mother during one of the worst moments of her life is something our family will not forget. I would strongly caution anyone considering doing business with this dealership. A company shows its true character in how it treats people when they're vulnerable, and our experience spoke volumes.
• DD

  Denise DeVooght

  Sep 21, 2026
  5.0
  Sterling! WOW, words cannot express the service you gave my husband and I. Craig and I would like to thank you from the bottom of our hearts what a wonderful sales person you are. We appreciate every extra detail you provided us in our new vehicle. Thank you for taking care of the Siris problem in addition to the Cadillac App points. You have gone over and above for us. I will recommend you everyone. 💪
• TM

  Tracy Mayberry

  Sep 17, 2026
  5.0
  While I purchased my 2019 Cadillac xt4 from a Ford dealership, I was treated with kindness and respect quickly when I brought my vehicle in regarding a repair. Mr Randy in service was very pleasant and efficient.
• SJ

  Steve J

  Aug 20, 2026
  5.0
  If you’re looking for a Cadillac, please go see Faith at Friendly Cadillac. She quoted me a great price over the phone, we went to the dealer and drove out with our Optiq that night! Faith handled everything so smoothly, she is very professional and friendly, and made the purchase fun. Only disappointment was the sales manager, who even though no one else was at the dealer that night, couldn’t be bothered to come over for 2 seconds to say hi and thank us for buying a car. Hopefully he leaves soon and Faith gets the sales manager position.
• DT

  Daniel Tomlinson

  Aug 19, 2026
  5.0
  We worked with Faith Bruck the other day to lease a 2027 optiq. She was the best sales person we have ever worked with. She was laid back and hilarious! No high pressure sales tactics! She helped us get exactly what we needed and got us in and out. She was down to earth and felt more like a friend than a sales person. I would work with her every time on deals going forward if I have the opportunity! You will not regret working with her! It was strange that the sales manager did not come speak to us once before signing or say anything to us when purchasing a car. Good thing faith was so good at her job because we didn’t need him. The sales manager did not leave a good impression, but again, Faith did all the work and she was the best!!! They should just cut out the sales manager job and give it to Faith!