Tommy's Express® Car Wash

Reviews

• ET

  Elizabeth Tompkins

  6 days ago
  5.0
  I now have a Nice clean car and they have a great vacuum cleaning area.
• MW

  Mark Wiersema

  Sep 8, 2026
  1.0
  I am extremely disappointed with both the service and the customer care at Tommy’s Express. After going through the wash, I discovered a light scuff with a distinct circular pattern matching the exact rotating motion of their brushes on my truck. Nothing else had touched my vehicle. When I reported the issue, I was explicitly promised a phone call back the next day to discuss it. That call never happened. Instead, after weeks of waiting, I received a boilerplate email completely dismissing the claim and taking zero responsibility. I originally told them the scuff wasn't a major disaster and could likely be buffed out easily. Had they taken accountability and handled the situation with basic customer service, I would have gladly resolved it myself. Instead, they ignored me and sent a canned denial. Defective service and non-existent follow-through—save your money and go somewhere that stands behind their operation.
• JS

  Jeffrey Schildroth

  Aug 10, 2026
  5.0
  Cool people
• LL

  Lori “Grandma Lolly”

  Jul 29, 2026
  5.0
  Today's review of Tommy’s is about two hard-working Men. I will start with the positives but I do have a couple of suggestions/negatives that would really make a big difference in my opinion. I got my car washed, then vacuumed it, and used the mat washer. One of my favorite things about this location is being able to park under the trees in the shade on a hot day to keep you cooler. I have molded plastic mats and have never used the mat washer before. I asked Kaden if my mats would work in the washer and he let me know they would. I asked him if he would be willing to show me how to use it. He was currently cleaning garbage cans. He said absolutely, stopped what he was doing, and walked right over with me. Explained how to put them in and started the machine for me. He then waited to see if I needed any more help. Josh, another team member, was working on Vacuums and garbage cans and was extremely friendly, greeting me with a smile. I had a few questions for him, and he was so helpful and professional. So the negative/suggestions would be. 1. There is no soap in the mat cleaners. There is supposed to be but this location doesn't order it and put it in. It would make a huge difference in cleaning the mat in my opinion as my Mat was run through twice and just came out wet. 2. It would be great to have an air hose blower by the vacuums. Other locations have this and it is very helpful to get into cracks and crevices in your car. 3. The dryers are not very strong or on for long. They have you pull off before your car gets a chance to dry. With all of that said two awesome employees who went out of their way to be helpful and kind make all the difference. It makes you want to return to a carwash that doesn’t meet all your expectations.
• WL

  William Lipscomb

  Jul 26, 2026
  5.0
  I use Tommy's Express Car Wash for their washing system that uses a belt style conveyor versus the older method of a chain system that is more prone to damage wheels or possibly suspension. They have a choice of pricing that fits both your budget and the type of wash you prefer. Whichever a customer prefers the wash is very thorough and very quick. I very much would recommend Tommy's Express.

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