Enterprise Rent-A-Car

Reviews

• RC

  Rodney Conway

  6 days ago
  1.0
  Never able to answer the phone literally ridiculous you specifically press prompts to go to store and they will refuse to answer and Route you away let me be very clear I personally have been in this store and watch them push the button with only two customers repeatedly some questions can only be answered at locations very inconvenient location and rude I'd give him a zero if I could at this point answer me within an hour but can't answer their phone
• HM

  Hali Marie

  6 days ago
  1.0
  They didn’t tell me there was a Refueling Charge of $7.23 / Gallon and I paid for it
• RB

  Richard Bender

  Aug 20, 2026
  5.0
  The agent was very thorough in explaining what we needed to know about our impending trip to Nashville, TN.
• LP

  Lynn P

  Aug 15, 2026
  5.0
  ⭐⭐⭐⭐⭐ Absolutely Outstanding Customer Service — Brenna Riley Is Amazing! I cannot say enough wonderful things about my experience with Enterprise, especially because of Brenna, the Assistant Branch Manager. From the moment I arrived, Brenna went above and beyond to make sure I felt welcomed, appreciated, and genuinely valued as an Enterprise customer. Customer service like this is becoming harder and harder to find, which makes Brenna stand out even more. She was incredibly friendly, professional, patient, helpful, and personable. She didn't make me feel like I was simply another customer walking through the door—she made me feel like my business truly mattered. Brenna took the time to make sure I was comfortable, answered my questions, and made the entire rental experience smooth and stress-free. Her positive attitude and warm personality immediately made me feel at ease. You can tell when someone is simply doing their job versus when someone genuinely cares about the people they are helping, and Brenna absolutely falls into the second category. What impressed me most was the way she treated me—with kindness, respect, and genuine appreciation. She made me feel like a valued Enterprise customer, and that means a lot. Those little personal touches and the way someone makes you feel are what you remember long after the transaction is over. Enterprise is very fortunate to have Brenna representing the company. She is exactly the type of person you want interacting with customers and in a leadership position. Her professionalism, personality, and commitment to excellent customer service reflect extremely well on the entire Enterprise brand. I walked away from this experience thinking, “This is exactly what great customer service should feel like.” Because of Brenna, I would absolutely choose Enterprise again and would happily recommend this location to friends and family. Brenna, thank you so much for your AWESOME customer service! Thank you for making me feel welcome, for treating me like my business mattered, and for making my experience such a positive one. Your kindness and professionalism did not go unnoticed, and I sincerely hope Enterprise recognizes what an asset you are to their team. Five stars aren't enough! ⭐⭐⭐⭐⭐ Brenna deserves recognition for providing the kind of exceptional customer experience that keeps people coming back. Thank you, Brenna, and thank you, Enterprise, for such a wonderful experience!
• MK

  Mark Karvinen

  Aug 13, 2026
  5.0
  Excellent customer service provided by Jeff. Fast, friendly, and would definitely rent from here again.

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