The Pros: Staff was friendly and welcoming. Our salesperson was very friendly and knowledgeable.
They have a large selection of units .
The Cons: I would have liked to walked the lot on my own, without a salesperson.
When I refused to purchase any extra fluff in the finance office, instead of just accepting my decision, I was hit with " let me ask you this, what is your plan if something happens?" A tactic I felt was meant to embarrass or humiliate me into purchasing the overpriced plan. I have spent most of my life working for car dealerships, and I know that is where they make a major portion of the money. Often referred to as the "back end" of the deal. I get it, they are trying to make as much as possible. But ive bought from other places and didn't feel insulted when I didn't buy the extra stuff. If we weren't so far into the deal at that point, and it really was the travel trailer we wanted, I would have walked.
The 3-4 hour delivery appointment was a bit much. If it were a full decked out unit and there was a lot to go over and I had no rv experience, maybe. But this was a 13 ft low end trailer, with few options.
Cece was a great help and gave me honest and accurate information while purchasing a new trailer hitch for my truck and trailer.
KV
Kristina Vore
Jul 3, 2026
Everyone was amazing, our sales advisor, Hunter to our financial guru, Archie! I can't say enough about Gary Huber and his extensive knowledge about trailers during our pick up of the trailer. If you are looking for somewhere to buy a RV, Birch Run General Rv is the place to go!
DS
Danielle Sargent
Jun 26, 2026
Short story: overall we had an amazing experience 10/10 recommend.
Long story: we drove all the way to Birch Run to look at a camper at a dealer down the road. We were quoted more than double our budget for a 2021. We were feeling pretty defeated we decided to look in general rv and see what they could do. They were open and honest from the very beginning that our hope wouldn’t be possible but they close to made it happen. We ended up with a brand new 2026 for half of what we were quoted at the place down the road. Not only that but they made sure we had a safer towing option and explained every inch of our camper to us. The communication from the second we stepped into general rv was superior. We couldn’t have asked for a better experience buying a camper.
Very disappointed with our experience. Our camper was at General RV for several weeks, and after being told it was ready for pickup, we made the trip to Birch Run only to find out the work had never been completed. After wasting time and fuel on that trip, we were assured the repairs would be finished by the following Saturday. The day before pickup, we were informed it still would not be ready, and truly they never documented what the issue was or attempted to look at the camper to identify the reason that it was still sitting on their lot.
What was most disappointing was the lack of communication, accountability, and empathy throughout the process. When we picked up the camper, there was no acknowledgment of the inconvenience, no sincere effort to make the situation right, and no concern that they had completely lost our future service and purchase business. We left feeling like just another number rather than a valued customer. Unfortunately, based on this experience, we will be taking our business elsewhere.
