Absolutely awful place that does not care for employees or customers, balnetly money hungry and could careless who that affects.
⭐ Very Disappointing Experience — Buyers, Please Be Cautious
My experience with General RV in Birch Run, Michigan, has been extremely disappointing. I purchased a used 2019 Coachmen Tracer, and based on the condition of the camper, the service I received, and the promises made before pickup, I feel that I did not receive the quality or customer service I expected.
I was charged a $2,000 preparation fee, which I understood would cover cleaning and preparing the camper for delivery. However, when I arrived to pick it up, the camper was not properly cleaned. I found mouse feces inside, and a bed covered in what appeared to be mold had not even been removed. For a dealership charging a preparation fee of this amount, I expected the camper to be thoroughly cleaned, inspected, and ready for its new owner.
I also raised concerns about the roof before pickup. The roof appeared to need maintenance, and I specifically requested that it be properly resealed and that the seals be addressed. I was given the impression that these concerns would be taken care of before I picked up the camper. Unfortunately, when pickup day arrived, the work I had requested had not been completed. The roof and sealing concerns remained unresolved, leaving me questioning the quality of the inspection and preparation process.
On top of these issues, I feel that I was overcharged for a used camper that was not delivered in the condition I was led to expect. The overall experience has left me concerned that I may have purchased a camper with significant problems that should have been addressed before it was sold.
What disappoints me most is the lack of attention to detail, the failure to follow through on the requests I made, and the way this entire transaction was handled by the sales staff. As a younger buyer, I also felt that my concerns were not taken seriously. Age should never determine the level of respect, transparency, or customer service a person receives when making a major purchase.
Buying an RV is a significant financial commitment, and customers deserve honesty, proper preparation, and confidence that the product they are purchasing has been adequately inspected. Unfortunately, that was not my experience with General RV in Birch Run.
My advice to anyone considering purchasing from this dealership, especially younger or first-time RV buyers, is to be extremely thorough. Inspect everything yourself, document every concern, get all promised repairs in writing, and verify that every agreed-upon repair has actually been completed before signing off on the delivery.
I went into this purchase expecting a professional experience and a camper that was properly prepared for its new owner. Instead, I left feeling disappointed, frustrated, and concerned about the condition of my purchase. I hope General RV takes these concerns seriously and improves its preparation process and customer service so that other buyers do not have to go through the same experience.
Ps I have pictures of everything
BL
BRIAN LODER
Sep 28, 2026
Extremely disappointing experience with General RV.
My wife and I purchased a nearly new 2025 Thor Riviera 38RB primarily so we could travel and make memories with our children and grandchildren. Unfortunately, our first couple of months of ownership were dominated by significant electrical and mechanical problems.
The worst incident occurred at Belle Isle in Detroit when an electrical/control problem left our passenger-side slide fully extended and unable to retract. Even a mobile RV technician couldn't resolve it, and we ultimately had to leave our nearly new motorhome in a parking lot because it couldn't safely be driven home.
General RV eventually picked up the coach and repaired the electrical problem affecting the slide. We were subsequently told the entry-step motor was also bad and that we would be responsible for that repair.
What disappointed me most happened afterward. By coincidence, I sat next to Matt Kosmowski, General RV's VP of Service, on a flight home from Denver. I explained our experience to him. He expressed concern and personally assured me that he would become involved, help get the RV properly repaired, and assist us with a fair trade if we decided to move to a fifth wheel.
I left that conversation believing someone at General RV was finally taking ownership of the situation. My subsequent communications to him have gone unanswered.
I own a business myself and understand that products sometimes fail. What matters is how a company responds. If I personally make a commitment to a customer, I believe my word matters.
We bought this motorhome to spend precious time traveling with our grandchildren—not to spend our time dealing with breakdowns, technicians and service problems.
After everything we've experienced, I would not purchase another RV from General RV and cannot recommend them based on our experience.
CM
Christi Maxwell
Sep 16, 2026
Went in to look at some used travel trailers. Gave the salesperson the amount we wanted to spend and basically what we were looking for. He proceeded to show us three that they had. Every time we asked what the price was on the one we were looking at the answer was "I'll have to check on that." We all know what that means.
They all seemed clean at first glance, but on further inspection had fly poop, dirty vents, one even had a salad dressing bottle still in the cupboard. Bonus! When asked about the cleanliness, the salesperson told us they would clean it up for us before we took it home. Sure! I want to wait an extra few hours while you're cleaning crew doesn't clean it again.
We find one that's a maybe, go back to the sales desks to "crunch the numbers". Salesperson goes to the manager, comes back with a price over what we want to pay...of course. We repeat that the trailer was a maybe, not even a strong one at that, and he goes back to the manager and comes back with a paper covered in sharpie, exclamation points and all, with the price we gave in the first place. But, only for today!
At that point, we're shaking our heads and the manager throws his hands up and yells across the floor that he's trying to give us a gift. How about the gift of transparent pricing? How about the gift of not playing games with your customers? Or maybe not trying to publicly shame someone into buying something they're unsure of?
All in all, we walked away feeling absolutely repulsed by the sleazy and pushy sales tactics and found a great, CLEAN travel trailer from a private seller a couple days later. Under budget.
Extremely disappointed in General RV. We were looking for a used motorhome and we found one. We walked in and we all fell in love it was exactly what we were looking for, low mileage, price was right. We went back to the dealer desk got the all out gave him card for payment he goes to the main desk he comes back and tell us he pulled the wrong thing from the desk and up the price by $10 grand plus a $5 thousand dollar dealer prep. We were so heartbroken extremely disappointed and ready to walk away. Then the guy goes back to the main desk with are card and comes back with his his boss and then they walked away and the dealer comes back with the manager. We're done at this point we just wanted our card back so we could leave. There were throwing other trailers at us trying to get us to look from Ohio on a labtop. We said give the card back we were ready to buy that today the manger said well there nothing I can do about the price and we were trading our camper in as well so I said well this is why we are walking away told everyone to get up and let's go the dealer trying to get us to take his card and told us to come back and see him when we decide on another camper. I do not think so. You gave us a price we were ready to buy and turn our camper in and you up the price by $10 grand plus a $5 thousand dollar dealer prep. Seriously. My parents, aunt & uncle, uncle, grandparents all of our campers always came from General RV. We walked away so heart broken and this is how they treat us. What I don't know is if we can get ourselves to walk back into another General RV again. We drove 2 hours to go to this show and then to general rv birch run because they were honering the show prices and this is how we got treated by General RV Birch Run. Beyond disappointed.
