National Car Rental - Ann Arbor Municipal Airport (ARB)

Reviews

• LO

  Lyda Ortega

  Jun 28, 2026
  1.0
  DO NOT use this location, they don’t honor your reservation. If you have another option use it or better use TURO if you are in Ann Arbor. They cancelled my reservation twice. First they called and told me they didn’t have a car available and they transferred me to customer service rep. The rep said that cars were available at that branch and created another reservation and I got the confirmation email. The pick up day, I got the reservation cancelled again, but I was already at the place, which is in middle of nowhere. Unfair enough, I was in line and the two people in-front of me returned their cars, two. But when I got my turn, the same person, I know because she told me “I called you to let you know there were not cars available”, told me that they didn’t have any car. I said,but two cars were just returned. She gave me an evil look and said those cars are for other customers Reservations and told to go to Detroit Airport and gave me the customer service # to call. That was all…!!! No intention to help or find a solution. Nothing. Be aware that if you are dropped off there, you will need any type of transportation to leave the place/area if you don’t get your deserves car. Ubers take 20-25 min to get there and it is a $45 charge to the trip to Detroit Airport. People at the counter offer you nothing. In 20 years renting with National, this is the worst branch office I have ever been to.
• CC

  corrvice

  Jun 27, 2026
  1.0
  Ann Arbor National Car Rental operates on their own terms. There is a huge disconnect between National Car Rental (online) and the branch. We booked a car online twice to pick up at this branch and both reservations were cancelled with very short notice. The first one was cancelled the night before we showed up to pick up the car. Then we called Customer Service and they booked us and gave us another confirmation number. The next day we showed up and we got a cancellation via txt message while we were in line at the counter. The lady at the counter does not help much. She just gave us the number to call DTW National Car Rental to see if they would be able to help. We came all the way from Texas for a swimming tournament and when we explained the situation her answer was “get a car and go to the airport or book through Enterprise or get an Uber”, to what I answered if I had a car I wouldn’t be renting… We ended up waiting +20min for an Uber and going to DTW to pick up a Rental Car. This place must be shut down. Don’t rent from this place. You will be wasting time and money. I do love #NationalCarRental but this branch must be shut down 👎. Lesson learned I should have read the reviews of this branch before booking.
• GS

  Giana Storey

  Jun 26, 2026
  1.0
  Awful. We have rented with National repeatedly over the years and no longer will. I had a reservation and at 1am when we finally got there to get it they wouldn’t let me because I had a different credit card on me than the card used to make the reservation. Although 1,000% willing to pay with a different card they wouldn’t let not let me. I was stranded at 1am with our 10 year old. Thanks DeVante
• TM

  Ted Mitchell

  Jun 25, 2026
  5.0
  The Ann Arbor National Rent Car office delivered a perfect customer experience. Thank you so much for your kindness and professionalism on a difficult day.
• MB

  Monitha Basa

  Jun 2, 2026
  1.0
  Never ever get a rental here, im actually saving years off ur life. Make the trek and go to dtw. Been here 3 times with a reservation (made two weeks in advance too!) and they still didnt have a car for me. All times!!! Usually with national the default pickup time is 12pm and you have all day to pick it up, i get here at 3:30 and they said we didnt think you were coming and gave my car away. Absolutely insane and not even nice / kind about it. Offered 0 solutions too. Waited for 2 hours after that bc they said it was a possibility that someone may come and come their car off. Nope. Saw so many cars come and go and still no car for me. Now I have to uber home which is another $30. Waste of time and money for horrible service. Hate this place with a passion!!!!!

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