TA
Tiffanie Alexander
Jul 8, 2019
I took my car here, after being rear ended in a driveway. They told me the car would be done right away, as I explained to them, I leave out of town on the 8th. They told me not to be concerned, and they told me they would keep me updated. Well, I called them, and they proceeded to tell me they ordered the wrong part, so although the approval was in, they need a new one. They string me along telling me they are calling the insurance company every few minutes, and I will have my car by Wednesday. Then, they tell me Friday. Then, Friday comes, and I find out they lied to me. They never heard the insurance company tell them they would review it Friday, because the company was closed Friday!!! This means, you guessed it, I didn't get my car back. This left me having to turn in my rental on Saturday, as Sunday they are closed, which means we had to deal with only one car, two days before getting on a plane. My friend had to call in off of work, because he has to go can pick up my car! It wasn't until he told them either this is done today (as he called off work), or they deliver the car, that suddenly they got the approval done. The manager, had the audacity to tell me, "it doesn't matter if you leave your car, we won't charge you for holding it." Gee, how nice! So, here I am, fuming at my lay over, writing this review. I hope I never need a body shop again, but if I do, I guarantee it will not be this one. I should have known when I walked in the door, and they were trying to calm some man, who picked up his car, and they had put a miss matched part on his car. He was furious, but I figured, not my concern. I would not go to this place, they do not care about the inconveniences to you, and seem to act as if this is business as usual.