I’ve been coming to this AutoZone for years and have never had an issue until today. In fact, employees like Bryce have always been amazing and have gone out of their way to help us, which is why this location has always been our go-to.
Today we came in and asked if they could clear/reset a code on our vehicle. The woman helping us, who identified herself as the manager, told us they don’t do that. We politely asked, “Since when?” and instead of simply explaining the policy, she immediately became rude and confrontational, raised her voice, and responded along the lines of, “Since forever. It’s policy, and I’m the manager here.”
The policy itself wasn’t the problem. If she had simply explained that AutoZone couldn’t clear the code but could sell us a scanner capable of doing it, I would have completely understood. I was actually looking to purchase a diagnostic scanner and ended up spending around $500 at O’Reilly instead because of this interaction.
I’ve since reported the incident to AutoZone. I’m not looking to get anyone fired, but someone in a management position should be able to explain a company policy without talking down to customers, raising their voice, or unnecessarily escalating a simple question.
Unfortunately, despite years of otherwise good experiences here, I won’t be returning to this location while she is managing it, and I can’t recommend friends or family go there either. It’s disappointing because the other employees we’ve dealt with over the years have been great.
One thing that really stands out to me every time I go there is the staff. There is one employee in particular who always goes above and beyond, and his name is Bobby. He has excellent communication skills, is always patient, and does a great job listening to what I need. Every time I come in, he makes sure I get the correct part and takes the time to help me find exactly what I’m looking for. His customer service and willingness to help truly make a difference.
They also had another young man named Steven who worked there and provided the same level of outstanding service. He was also very helpful, knowledgeable, and always made sure customers were taken care of. I haven’t seen him in a while, but I wanted to mention him because he also made a positive impression.
It’s employees like Bobby and Steven who make a business stand out. Having staff members who are friendly, communicate well, and genuinely care about helping customers makes every visit a better experience. I really appreciate the effort they put into making sure people leave satisfied.
FT
Faith Thomas
Jul 20, 2026
Bryce helped me out on a very difficulty warranty claim with many hoops to jump through. Very patient, thorough, professional & immensely helpful!
TT
Tamer Turhan
Jul 17, 2026
Had what I needed. Got me in and out. Thanks guys
JV
John Vancoppenolle
Jun 10, 2026
Always great to go there till we seem to have what i'm looking for
