Safelite AutoGlass

Reviews

• MK

  Minsung Kim

  May 7, 2026
  5.0
  It’s been about two weeks since I had my windshield replaced, and I haven’t had any issues so far. This was my second windshield replacement experience from Safelite, and compared to the first one I had done in another state, this visit was much better. After my previous replacement, I had to spend time cleaning up glass shards that were left throughout the front half of my vehicle. That wasn’t the case here at all. Folks at this branch did a thorough and professional job, and the overall experience was pretty smooth from start to finish. Before I left, the technician who worked on my vehicle, Brahim, came out while I was doing a final walk-around and took the time to address any concerns or questions I had. That level of customer service was appreciated. Just something to keep in mind: I chose to stay and wait for the work to be completed, and my vehicle was not moved into the service area until about an hour after my appointment time. So if you schedule an afternoon appointment and plan to wait onsite, be prepared for it to take some time. To be fair, they do tell you upfront to expect the process to take around 2–3 hours, and in my case it did fall within that estimate. There was another Safelite location closer to me, but after reading the reviews, I decided to make the extra drive to this branch. I’m glad I did.
• KH

  Karen Hammond

  May 4, 2026
  5.0
  Safelite in Windsor Mills. Very cleann facilities, very friendly employees, with an active, engaged store manager who made sure folks were waited on and had coffee or water.
• AW

  Artaz Wilkins

  May 2, 2026
  1.0
  The worst experience EVER and it was my 1st time coming to this location! I was scheduled for a windshield replacement for 9:30AM and been waiting for almost 5 hours to get the work done and still waiting. And on top of that I was told I was rescheduled for another day without confirming with me as far as availability and this location claimed they didn’t have the windshield available in stock and manager went to double check and turns out it was available so the staff lied. Very unprofessional and staff is trash with communication. Save yourself a trip unless you want to wait hours on hours. 👎 😭
• DC

  Delores Connolly

  Apr 26, 2026
  5.0
  Excellent in keeping me informed about what time and when the service man would arrive. Service man came on time as a matter of fact earlier then anticipated. Service took about 1 hour. Window looks great 👍 oh boy you just want me to move don't you you just want me to get up
• MB

  M Blaze

  Apr 22, 2026
  5.0
  Visit’g B’more over the weekend, had the luxury of gett’g my car window smashed in&a tote stolen.Scheduled online w/SL. Glass ordered. Derryl(Tech) communicative, kind&very efficient in getting me in the road, saved my shade and no damage to leather on door panel.Jackie’s 1st day in business office-courteous, helpful to all walk-ins& phone inquiries; and there were ALOT. Thank you D&J

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